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Level 2 Service Desk Analyst

4 months ago


Wellington City, New Zealand Potentia Full time

**Must be available immediately or with 10 days' notice**

**The organisation**

Smaller government entity that enables our economy to grow, people to be in work and our financial system to remain stable.

**Your role**

You will be an experienced Level 2 Service Desk Analyst who will work to provide level 1 and 2 technical support for the organisation as well as playing a mentoring role to help upskill the L1 Analysts who are still learning their trade.

**Key skills you will bring**
- Several years of experience in a Level 2 Service Desk Analyst role
- Excellent interpersonal skills and ability to mentor Junior Analysts
- Ability to act as an escalation point and provide guidance to Level 1 Analysts
- Familiarity with Jira ticketing system is a plus
- Relevant certifications such as ITIL are desirable

**Benefits**
- Hourly-rate contract
- Ability to mentor others and grow your leadership skills
- Flexible working

BH-14327
- Tim Cooke Senior Talent Manager
- 027 282 2722