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Service Desk Analyst

4 months ago

Auckland City, New Zealand Auckland District Health Board Full time

**Ko wai mātou | Who are we?**

Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care.

healthAlliance is the shared data and digital service for Te Whatu Ora Northern Region. Data & Digital has a big role to play in the transformation of health and we invite you to join our exciting journey.

**Mō tō Mātou Rōpū - About Our Team**

We have a vibrant, busy team - and looking for the right team members to come and join us We are currently **hiring for Service Desk Analysts**. Essentially you will be Penrose based with some work from home flexibility. The roles are rostered Monday - Sunday 24 x 7. We are seeking someone on a casual basis to provide us with approximately 20 hours a week - perfect for those who are not looking for full time hours or who are currently studying towards their ITIL qualifications. Foremost you need to be able to liaise with a variety of people and excellent verbal communication skills are required.

**Te Whiwhinga Mahi | The Opportunity**

The Service Desk Analyst will provide efficient and effective service desk support to customers and all other key stakeholders. We are looking for people with the following attributes:

- You will be a customer focused individual and will be vital part of us delivering our services across NZ
- You understand the importance of giving an excellent customer service experience and willing to go the extra mile
- You will work closely with a variety of stakeholders to ensure that client queries are resolved, within agreed timeframe

**Ngā Pūkenga me ngā Wheako - Skills & Experience**
- Experience working in a IT related customer service / contact centre environment - financial services or health preferred
- Prior Level 1 IT support along with an awareness of the ITIL framework
- Outstanding communication and administrative skills, a warm and approachable manner and tech-savvy
- Given that we have a busy environment it would be great if you consider yourself to be a quick learner with the ability to multi-task, prioritise and manage your time effectively with great attention to detail
- Certifications in Microsoft product support and diploma
- level IT education are favorable

**What you can expect in return**
- Working in health brings its own special kind of reward and we’re passionate about it. Through our people, there’s a collective drive to deliver professional, sustainable and efficient services, creating a workplace that people are proud of
- A supportive team environment with depth of expertise to support you
- A flexible and remote enabled working environment
- Acute focus on well-being with dedicated well-being events

**Me pēhea te tuku tono | How to apply**

**Applications Close: Friday 3 February 2023