Service Desk Analyst

4 weeks ago


Auckland City, New Zealand Fujitsu Full time

Location:
- Auckland - Auckland- Date Published:
- 07-Jun-2023- Job Reference:
BH-146308

**Service desk analyst**

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

We are looking for a service desk analyst based in **Auckland.** This is an exciting opportunity.You will need to be technically proficient, and willing to work on a Service Desk, logging support calls from our client and resolving them yourself in most cases.

***Role responsibilities include**
- Provide End Users with a high level of Customer Service throughout all communications such as initial contact
- Incident/Service Request detection
- Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service Requests
- Escalation of reported and registered Incidents/Service Requests to a 2nd level where appropriate.
- Ensure achievement of Customer Contractual Service Level via the defined process.
- Other duties as maybe specified from time to time by the Team Leader.

**To succeed in this role, you will have**:

- At least 1 year experience in a service desk role or a similar role.
- Willingness to work with a hybrid working model (3 days onsite and 2 days at home)
- Salary expectation of $31.25 p/hr
- Previous experience in a customer focused role.
- Technical experience, particularly in a Microsoft environment.
- Excellent verbal communication skills
- Self-motivation and ability in punctuality, time management, presentation, and administration
- Problem solving skills
- IT Qualifications (desirable)

**Why Fujitsu?**

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this
- **Be Completely You.**
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs - flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.



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