Business & Process Improvement Lead

2 months ago

Auckland City, New Zealand Auckland Council Full time

**Are you passionate about business improvement?**:

- **Full-time opportunity to lead business and process improvement at Auckland Council.**:

- **This is a fantastic opportunity to contribute to Auckland’s outcomes.**:

- **Hybrid working environment**

**He angitūtanga: The opportunity**

The Business and Process Improvement team delivers business improvement initiatives for the wider Finance Division. This broad role requires a passionate person to work with our customers to identify, prioritise, and implement a pipeline of work across a range of financial disciplines.

Reporting to the Business and Process Improvement Programme Manager, you will ensure continuous improvement initiatives are defined, designed, planned, resourced, and implemented successfully. You will drive opportunities for performance development and increase engagement with and delivery of continuous improvement initiatives.

Your day-to-day activities include but are not limited to:

- Delivering outstanding customer service while building and maintaining strong relationships with council stakeholders.
- Integrate technology initiatives to enhance work efficiency and streamline processes.
- Provide thorough end-to-end process documentation and develop standardized reporting.
- Take responsibility for training, guidance, and fostering continuous improvement within the team.

For the full Position Description, click this link

**He kōrero mōu: About you**

To succeed in this role, you will bring 8 years of experience leading improvement initiatives across large functional teams, plus a tertiary qualification in a relevant field. You will possess strong data reporting skills, a working knowledge of Agile and Lean methodologies, and experience mentoring high-performing teams. Your ability to foster a culture of collaboration, innovation, and performance, coupled with your expertise in influencing resource utilization in a virtual team environment is advantageous.

You should also have strong analytical problem-solving abilities, and the capacity to make sound decisions in time-sensitive situations.

**Ngā āhuatanga kei a mātou: What we offer**

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

In return for your hard work, you can expect a flexible and supportive work environment. Ehara taku toa, he takitahi, he toa takitini _My success is not mine alone, but the success of many._

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership, Kiwisaver employer contribution additional to your base salary offered and a range of other partnership discounts Click this link to find out more.

**Applications close Wednesday 9 October 2024

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