Business Process Improvement Manager

7 months ago

Auckland City, New Zealand Datacom Full time

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role
Are you passionate about streamlining operations, maximising efficiency, and driving continuous improvement? We're seeking a dynamic Business Process Manager to join our team and revolutionise our business processes
At Datacom, we're committed to delivering excellence in everything we do. As a Business Process Manager, you'll play a pivotal role in identifying areas for optimization, implementing innovative solutions, and fostering a culture of continuous improvement across all departments in our SAAS business.

**On a day-to-day basis you will**:

- Drive the continuous improvement in Salesforce Sales Cloud and Service Cloud processes across the SAAS business, including the partner portal.
- Train teams on the use of Salesforce and promote adoption.
- Own the onboarding and operational processes for our channel partners, ensuring that Datacom delivers a consistent ecosystem experience for our SAAS customers.
- Detail requirements of any integrations for the product teams and prioritise the required integrations to support our channel partners.
- Develop and maintain process documentation, standard operating procedures (SOPs), onboarding documentation, and training materials.
- Collaborate with cross-functional teams to analyse current processes, identify bottlenecks, and develop strategies for improvement.
- Conduct data-driven analysis to measure process performance and identify opportunities for enhancement.
- Drive process improvement initiatives from conception to implementation, delivering best practices.
- Drive change management initiatives to ensure successful adoption of new processes and technologies.
- Coach and mentor team members on process improvement methodologies and tools.
- Drive improvements in the use of other core tools.

**What you will bring**:

- Proven experience in Sales and Service operations
- Proven experience in Salesforce
- Proven experience in process improvement
- Excellent project management skills with a track record of driving results.
- Effective communicator with the ability to influence stakeholders at all levels of the organisation.
- Team player with a collaborative mindset and a passion for driving change.

Culture and Benefits
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

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