Relationship Manager

4 days ago

Wellington City, New Zealand Eclipx Group Full time

The purpose of this role is to ensure the maximisation of customer retention, fleet penetration, profitability, and customer satisfaction measures. Improve the quality of existing business partnerships and to find and develop new business partnerships to facilitate sales growth.
**Requirements**:
**Customers**:
Understand the customer’s and supplier’s industry drivers, business objectives, and organisation so that effective growth / maintain / manage strategies are developed which will underpin the value that FleetPartners brings to the customer to drive real business outcomes.
Develop, own and lead the deployment of growth / maintain / manage strategies for the Relationship portfolio.
Develop and sustain long term customer relationships, establishing these relationships while engaging at all levels of the customer organisation including senior C-level executives
Drive early engagement in the customer buying process - diagnosing customers’ needs and tailoring solutions to match while networking within the customer account and industry.
Champion the customer needs and requirements within the FleetPartners organisation and work closely with the Management Team, to ensure 100 percent customer satisfaction
Actively utilises the customer surveying solutions made available by the business.
Define strategies to expand multi-site, multi-service offerings by understanding the key influencers in the customer organisation and their key pain points.

**Sales Excellence**:
Achieve Sales Budget (Orders, Rev/GM and Profit) while following established pricing policies.
Manage and maintain a balanced approach to superior customer service and strategic account planning, quarterly results and long-term customer goals.
Identify new sales opportunities and focus on providing consultative support by building value propositions for the customer.
Manage and build customer contacts, serving as the customer’s ambassador, trusted advisor and advocate.
Establish oneself as a focal point for relationship strategies, account and sales plans, proposal strategies and contract negotiations.
Manage all sales related activity through the accurate, timely and detailed use of the Customer Relationship Management (CRM) tools.

**Effective Team Member**:
Collaborate with FleetPartners team peers to share and impart knowledge
Leverage resources to address customer drivers and initiatives in a consultative manner
Guide and leverage management and executive sponsor interactions with the customer
Maintain a high degree of awareness of customer’s next best alternatives and communicate competitive challenges to sales management and technology teams. in a timely manner

**Benefits**:
Flexible and hybrid working arrangements
5 additional days of annual leave per year.
16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
a ‘Dress for your Day’ policy.
Southern Cross
an extensive range of other employee benefits.

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