Head of Business Systems

3 days ago


New Zealand Muster Recruit Full time

**Head of Business Systems**

**The company**

**European Motor Distributors (EMD)** is located in modern offices in the Grey Lynn area and is part of the New Zealand family-owned business Giltrap Group. They are the official importer of the six brands from the Volkswagen Group: Audi, Porsche, Seat, Cupra, Skoda, Volkswagen and Volkswagen Commercial Vehicles.

**The role**

EMD has recently centralised the Business Systems across all departments.

As the leader of this team, the **Head of Business Systems** will lead their systems governance, support and strategy as they ensure their core business systems provide robust performance today, while also enabling the longer-term strategy and vision for their brands.

Supported by a team of four, the Head of Business Systems is responsible for all of the EMD group distributor business systems (ERP, CRM, Martech, integration, business Intelligence etc).

Internal and dealer network systems support, creating systems roadmaps that enable EMD brands and dealers to provide world class customer experiences and managing the team and systems projects toward world class outcomes.

The role reports to the General Manager, Customer and Digital

**Why European Motor Distributors'**

The group offers a wide range of benefits through their care programme, including:

- Multiple avenues for career progression
- Flexible working
- Birthdays off
- Discounted health insurance and gym subsidy
- Free annual health check, flu injections and mental health visits
- Volunteering programme
- On-site parking
- Free premium access to the Groov mental welling being app

**Day to day responsibilities**
- Responsible for the following areas
- Core Business Systems
- Customer and Marketing Automation Technology
- Integration
- System Support
- Reporting
- Data Privacy
- Lead EMD on Business Systems strategy, solution development and maintenance, support, and operational excellence
- Help build flexibility, continuity and agility in all business systems, processes, and digital projects
- Support the architecture of EMD group data collection, aggregation, and quality activities to provide the best possible single customer view and data analysis capabilities
- Develop systems governance and support standards across the group
- Set SLA's for internal and dealer support, coordinating with Giltrap IT and managing the delivery of services to meet those agreed SLA's
- Ensure the business systems team are enabled to support the business effectively
- Review and develop key vendor relationships to find the best partners and to align support agreements and processes across the group
- Provide a critical role in issue escalation, coordination and resolution across the different business systems and functions
- Support the GM in all elements of systems selection and the digital and customer ecosystem roadmap

**About you**
- 5 to 10 years Senior Leadership experience
- Excellent Communication and Teamwork
- Customer and Quality Focus
- Relevant Tertiary Qualifications
- Applications/Database Management experience
- Systems Integration and data management experience
- Experience with managing ERP, CRM, BI and EDI solutions and vendors, ideally in the automotive industry
- Project and program management experience
- Accuracy and attention to detail
- Flexibility, adaptability and willingness to take on a wide range of tasks
- Have an awesome, positive can-do attitude
- You will have a full NZ driving license

If you have any questions about the role, please contact Matt Twiselton at Musterrecruit on 09 394 7444.



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