Administrator Supervisor Oncology
4 weeks ago
**Mō te tūnga | About the Role**
Te Whatu Ora Health NZ Waitaha Canterbury is currently seeking an Administrative Supervisor to provide day-to-day supervision of our administration team. As an Administrative Supervisor, you will be responsible for providing technical advice and expertise, guiding the team to deliver in an effective, efficient, and high-quality manner while handling a portfolio of tasks.
In this role, you will be responsible for:
- Provide day-to-day supervision of the administration team
- Support the clinical team and patient flow by supervising the delivery of a continuous, high-quality service
- Work with team members to support an equitable spread of work
- Support the development of a team culture which ensures that the patient is at the center of our work
- Ensure that up to date and complete documentation is maintained for all administrative processes and procedures in conjunction with the quality framework
- Monitor activity to ensure agreed processes and procedures are adhered to and result in a high level of data and systems integrity
- Provide orientation, training, and coaching to team members to be effective and efficient in their roles
- Measure administration outputs and outcomes through monitoring of agreed key result areas to provide reporting as necessary
- Manage patient and staff complaints or incidents in a timely and people-centric manner
- Contribute to project activity to support timely, quality, and cost-effective delivery
**Ngā pūkenga me ngā wheako | Skills and experience**
**Essential**
- At least 2 years supervisory experience of a small to medium team
- Proven success as a supervisor of an administrative team
- An expert SI PICS (South Island Patient Information Care System) user
- Experience with data management and information systems
- Experience and familiarity with administrative procedures and tools (e.g. Word processor, Spreadsheet)
- Exceptional diplomacy and interpersonal skills - ability to facilitate sensitive issues when necessary, negotiating and influencing* Demonstrated success in leading and delivering on improvement initiatives
- Demonstrated strong customer focus
**Desirable**:
- Experience working in a tertiary hospital
- Qualification in people management or business/information processes
- Knowledge of Mosaiq
- Customer type contact system
**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _
We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.
The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**:
- **s)**:
- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua
**Ngā** **hua | Benefits of working at Te Whatu Ora [Health NZ]**
When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self
We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you
Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury
**The Future of the Health Industry**
**Nau mai, haere mai, tauti mai
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