Key Account Manager

7 months ago

Christchurch, New Zealand DP World Full time

**About the role**

An exciting opportunity for a Key Account Manager to join our growing team

This role will be responsible for ensuring that the customer needs are met, including existing customers with a current operational portfolio, a new customer requiring implementation and order management through the start of services, or a returning customer.

This role will work in conjunction with Business Development, Sales, Commercial and Operational stakeholders to deliver project management and account strategies including new client implementation, that will cement our position as market leaders in logistics and freight forwarding solutions.

**The key roles and responsibilities of this role include but are not limited to**:
Key Accounts:

- Responsible to build and foster relationships with key accounts and the DP World network
- Develop and build the sales and operational disciplines to establish a successful key accounts process that support the customer needs
- Plans and execute key account strategy, defining approach on value proposition & solutions
- Identify new opportunities increasing the footprint of business and solutions with the assigned customer base
- Lead and contribute to securing new business wins by actively engaging in the sales process
- Provide advisory to the business on current best practices both operational and strategically to support and improve the customer implementation and key account processes

Project Management and New Client Implementation:

- Prepare and drive the overall implementation project plan across all functions
- Proactively manage all parties internally & externally that impact the success of the implementation
- Provide clear visibility and tracking of project status to internal and external stakeholders by establishing project milestones, go/no-go stage gates/closure
- Manage risks from sales opportunity to business as usual operations
- Participate in the design process providing solutions to operational challenges using process mapping and other techniques

Commercial Engagement:

- Establish and maintain monthly profitability and operational performance including volume monitoring and billing and pipeline management
- Proactive review of financial results, volume, and service performance reports and reacts appropriately to create efficiencies

Customer Experience:

- Provide the highest level of customer service to the Key Account being responsive, cooperative and knowledgeable
- Develop and maintain strong relationships at both operational and strategic level with customers
- Lead the customer through the on-boarding process and act as the customers centre of gravity for issue resolution
- Hold regular client meetings to discuss progress, issues, mitigations to risks, and introduce development opportunity
- Timely completion of quotes and rate card updates improving customer visibility
- Provide a problem solving approach and escalate issues as soon as they become apparent

**About you**
- Tertiary qualification in a related discipline and or industry specific qualifications (RACA/IATA/FIATA)
- Industry training in freight forwarding and or supply chain
- Graduate degrees, Supply Chain, Business Admin or similar
- 10+ years’ experience in freight forwarding with a focus on Key Account Management, customer solutions, service, and operations
- Experience in operational project management on new implementations
- Excellent understanding of the freight forwarding and international trade sector
- Strong customer service skills and attention to detail
- Demonstrated ability to work and solution issues independently
- Cargowise (Wise-Tech) experience and knowledge advantageous.
- Strong IT skills with practical experience in customer solutions

**Supporting equality**

At DP World, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce - leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

**About DP World**

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that c

  • Key Account Manager

    2 days ago

    Christchurch, New Zealand Twin Full time

    Account & Relationship Management (Sales) Full time Twin Agencies Ltd is a people-led sales organisation, specialising in representing the best of NZ's FMCG brands.Our brands combine to make us one of the biggest FMCG Sales companies in NZ, and with one of the largest (and award winning!)sales teams in NZ, we have the opportunities that will develop your...

  • Key Account Manager

    3 weeks ago

    Christchurch, New Zealand Twin Full time

    Account & Relationship Management (Sales)Full timeTwin Agencies Ltd is a people-led sales organisation, specialising in representing the best of NZ's FMCG brands. Our brands combine to make us one of the biggest FMCG Sales companies in NZ, and with one of the largest (and award winning!) sales teams in NZ, we have the opportunities that will develop your...

  • Key Account Manager

    7 months ago

    Christchurch, New Zealand Redpaths Full time

    **Role Purpose**: - To develop, service and support effective sales strategies designed to maximise profitable opportunities within the Groups Regions. - To maximise profitable sales opportunities from designated customers for the group. **Key Relationships**: The Key Account Manager will work closely with and maintain strong positive relationships...

  • Regional Key Account Manager

    7 months ago

    Christchurch, New Zealand Coca-Cola Europacific Partners Full time

    **Regional Key Account Manager - Christchurch **Key to the success of our wider Christchurch team, our Regional Key Account Managers (RKAMs) play a pivotal role in achieving significant milestones - it's a challenging role, suited for those with determination and a passion for growth. We're seeking a dynamic individual to lead and drive growth with our key...

  • National Key Account Manager

    3 weeks ago

    Christchurch, New Zealand Graham Consulting Full time

    Add expected salary to your profile for insightsNational Key Account Manager – Data & Communications, Electrical RealmNationwide role, Communications & Data focus - Electrical cabling and more!Global Leader in their IndustrySales and Project Management of projects from design through to commissioningThe Role:Are you a driven sales professional with a knack...

  • Key Account Manager

    9 months ago

    Christchurch, New Zealand Emergent Full time

    Christchurch Central Location - FMCG Industry! - Great Benefits - Flexible Working Our client is looking for a proactive, driven, flexible and dynamic person to hit the ground running within the FMCG Industry! As a Key Account Manager in the Christchurch region, you'll be the face of the business within your territory of customers - being their go-to for...

  • Key External Account Manager

    4 months ago

    Christchurch, New Zealand Wesco Full time

    The **Key Account Manager - Security **will work within our Outside Sales team, supporting our Wesco Anixter NZ business (formerly Atlas Gentech). In this role, you will be responsible for developing new prospects and interacting with assigned customers to increase sales and margin of the company's products and/or services. Your primary focus will be...

  • Key Account Manager

    13 hours ago

    Christchurch, New Zealand T&G Global Full time

    **About **us** For over 125 years, T&G Fresh has nourished generations of Kiwis with fresh fruit and vegetables. We grow, pack, market, sell, distribute, import and export fresh produce from our own orchards and farms, as well as from over 1,200 Kiwi growers. Our mindsets are**:Do the Mahi, Be Bold, One Team & Take Good Care**. Our talented team members...

  • Key Account Manager

    4 weeks ago

    Christchurch, New Zealand Goodman Fielder Full time

    **We grow together!**: - **We keep things simple!**: - **We get stuff done!** Goodman Fielder is New Zealand's largest food & beverage manufacturer, serving customer needs with a portfolio of iconic brands that New Zealanders have grown up with and enjoy every day. Our brands include Meadow Fresh, Puhoi Valley, Yoplait, Vogel's, Molenberg, Edmonds,...

  • Client Manager Key Account

    13 hours ago

    Christchurch, New Zealand NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Key Account Manager

    4 weeks ago

    Christchurch, New Zealand Goodman Fielder Full time

    * We grow together!* We keep things simple!* We get stuff done!Goodman Fielder is New Zealand's largest food & beverage manufacturer, serving customer needs with a portfolio of iconic brands that New Zealanders have grown up with and enjoy every day.Our brands include Meadow Fresh, Puhoi Valley, Yoplait, Vogel's, Molenberg, Edmonds, Olivani and Simply…...

  • Key Account Manager

    3 months ago

    Christchurch, New Zealand Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Location: Christchurch Full Time Permanent 5 days’ work from home-based role **THE OPPORTUNITY** At Nestlé, you will work in a supportive environment where your ideas and points of view will be championed by a collaborative team. Together, we will drive the strength of our brands, the quality of our products, and the future of our...

  • Key Account Manager

    4 weeks ago

    Christchurch, New Zealand Goodman Fielder Full time

    We grow together!We keep things simple!We get stuff done!Goodman Fielder is New Zealand's largest food & beverage manufacturer, serving customer needs with a portfolio of iconic brands that New Zealanders have grown up with and enjoy every day. Our brands include Meadow Fresh, Puhoi Valley, Yoplait, Vogel's, Molenberg, Edmonds, Olivani and Simply... Just to...

  • Key Account Manager

    2 weeks ago

    Christchurch, New Zealand Ryan Recruitment Full time

    Well-known and respected company - Opportunity for career development - Work with a winning team If you have a passion for ensuring customers receive exceptional service and love sales, then this could be the opportunity for you._ _Bring your energy, drive and professionalism to this great role with a very successful and highly respected electrical...

  • Key Account Executive

    2 weeks ago

    Christchurch, New Zealand Heineken Full time

    **Location**: Christchurch **Function**:Commerce **Sub-Function**: Commerce - Sales - Other Support **Type of Contract**: Permanent - **Join DB, become a member of the global HEINEKEN whanau!**: - **Showcase your account management and analytical/commercial capability.**: - **Join an awesome team and a culture where ‘enjoyment of life’ is a core...

  • Key Account Sales Specialist

    7 months ago

    Christchurch, New Zealand T&G Global Full time

    **About **us For over 125 years, T&G Fresh has nourished generations of Kiwis with fresh fruit and vegetables. We grow, pack, market, sell, distribute, import and export fresh produce from our own orchards and farms, as well as from over 700 Kiwi growers. Our mindsets are**:Do the Mahi, Be Bold, One Team & Take Good Care**. Our talented team members embody...

  • Key Account Manager

    4 months ago

    Christchurch, New Zealand Goodman Fielder Full time

    We grow together! - We keep things simple! - We get stuff done! Goodman Fielder is New Zealand's largest food & beverage manufacturer, serving customer needs with a portfolio of iconic brands that New Zealanders have grown up with and enjoy every day. Our brands include Meadow Fresh, Puhoi Valley, Yoplait, Vogel's, Molenberg, Edmonds, Olivani and SimplyJust...

  • Area Manager

    7 months ago

    Christchurch, New Zealand s8 Full time

    Become a pack leader: Build relationships and dominate the animal health industr - Unleash your sales superpowers: Be a top performer and exceed expectations. - Make a purr-fect impact: Help animals receive the best possible care. Calling All Animal Enthusiasts! Lead the Pack as an Area/Key Account Manager! Do you have a passion for animals that goes...

  • Key Account Manager

    1 week ago

    Christchurch, New Zealand Greenlight Recruitment Full time

    Take ownership of the end-to-end sales process - Enjoy autonomy and establish your career in the flooring market - Fuel, Southern Cross, competitive salary, tools of the trade and yearly bonusses **ABOUT THE COMPANY** Our client is a leading flooring provider in Christchurch, with inhouse installers and an experienced sales team. A family-owned business...

  • Key Account Manager- Foodstuffs South Island

    7 months ago

    Christchurch, New Zealand Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Location: Christchurch Full Time Permanent 5 days’ work from home based role **THE OPPORTUNITY** At Nestlé, you will work in a supportive environment where your ideas and points of view will be championed by a collaborative team. Together, we will drive the strength of our brands, the quality of our products, and the future of our...