Service Desk Support Analyst
7 days ago
Nau mai, haere mai ki Te Whatu Ora ' Capital, Coast & Hutt Valley District
**Location**: Hutt Valley Hospital, Lower Hutt
**Service**: ICT Service Desk
**Contract**: Permanent
**Salary**: $51000 - $75000
Kōrero mō te tūranga ' About the role
Our role is to identify and triage incidents, action service requests, provide timely updates and resolution, engage with all parts of the business and provide a highly professional service to our internal customers in the Capital, Coast, Hutt Valley and Wairarapa districts. This is a great place to learn and grow in an ICT environment. You will join a close-knit team that promotes collaboration and innovation in an organisation that is dedicated to making a difference in supporting better health outcomes in NZ.
Mō tō mātou rōpū ' About our team
The Service Desk Team is the front door to ICT and we support all aspects of Telephony and IT services.
**This is where you get to**:
- learn about all the different systems that are used in the hospital,
- interact with multitudes of different people,
- enhance your people and communication skills
- grow your ICT knowledge We are a team who thrive on challenge and band together to overcome all things that are put to us. We work hard, but we also take time to have a laugh and celebrate our success. From BYO devices, to Cloud based services, to life saving Clinical Applications and hardware' we support it all.
Moū ' About you
We are looking for the right person that has a great customer ethic, and who wants to grow and make a difference in support of ICT for Health.
**We are looking for team members who**:
- are self-motivated
- can pick up new processes quickly
- have a great work ethic
- are passionate about making a difference
- who are prepared to go that step beyond to deliver exceptional serviceIdeally you would bring with you to the role:
- Strong understanding in using Active Directory to manage accounts
- Good knowledge of Citrix, Cloud and Microsoft products (Office365, Teams etc).
- Ability to manage devices (Laptops, mobile phones, tablets)
- 2+ years' experience in a customer service environment such as contact centre / IT service desk
- Relevant IT industry certification(s) would be advantageousE pā ana ki a tatou ' About us
Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
**To find out more about us click on the following links**:
Capital
and Coast
Hutt
Valley
Mental
Health, Addiction and Intellectual Disability Service
Me pēhea te tuku tono - How to apply
Your safety and that of our patients is important to us. It is our expectation that you will be fully vaccinated against COVID 19, having received two doses of an approved COVID 19 vaccination.
Ma tini, ma mano, ka rapa te whai
By joining together we will succeed
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