Service Desk Analyst

2 months ago


Wellington City, New Zealand New Zealand Government Full time

Service Desk Analyst - Permanent, Full Time
Wellington Based
We are looking for a Service Desk Analyst to join our Client Services Team.
The Client Services team is part of the Information Services group and is responsible for 1st and 2nd level Service Desk support. The team is also the custodian of NZQA's device fleet.
Whakatairangatia ngā kete o te mātauranga ki te ao mārama E te tai whakarunga, e te tai whakararo - nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.
May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.
About the role
**In this Level 1 role, you will be responsible for**:

- Ensuring all service requests and incidents are logged and resolved in a timely manner. This may include the engagement of other teams as required, providing customers with a consistent level of service.
- Identifying opportunities to improve the value Client Services delivers and champions them, including identification of recurring issues.
- Documenting instances of hardware failure, repair, installation, removal and keeping asset management processes, procedures and registers up to date.

Skills and experience
About us
**What we can offer**:

- A supportive team / whanau environment
- A role with lots of variety
- Development and career progression opportunities
- To find out more click here NZQA Staff Benefits

If you would like to discuss further, please call Mike Tuhiwai on 04 463 4257.
Applications close at 5.00 pm on 15 September 2024.


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