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Service Desk Analyst

2 months ago


Auckland City, New Zealand Robert Half Full time

**The Company**

A ANZ wide global name in hospitality, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 3-month contract. This will be supporting their in house restaurants, accommodation and conference centres to ensure there is no drop in service levels provided.

Working within a team of 6 Service Desk Analysts, you'll troubleshoot your way through issues in this fast paced environment. This is a 24/7 desk, however you will only be required to work Monday - Friday in normal business hours.

**The Role & Duties**

This position is vital in supporting the busy environment, as IT is integral to making the businesses wheels turn Being able to stay calm and quickly support or escalate the technical issue will be key to your success in this role. Being on a service desk, this is a team-based environment where you will work together to share your knowledge and support one another alongside the wider business. Logging tickets will help track any issues between the team, so attention to detail and accurately describing a fault will be key.

**Skills & Experience**
- Experience working on a service desk
- Experience with the MS Stack, Windows, O365 & Active Directory
- ITIL certification or experience within this framework
- Experience with ticketing systems such as Service Now or similar
- Enjoy working as a team within a highly supportive environment

***

**How to apply**

Please send your resume in **Microsoft Word** format or for further information, contact Camilla Aldrich or Tusca Howes in our Auckland office on** 09-915-6700.**

**Job Reference No**:06900-0012669333