Inbound Customer Service Representative

3 months ago


Manukau City, New Zealand Madison Recruitment Full time

Join a tight-knit team at an outsourced contact centre, providing first-call resolutions to incoming calls. This permanent role will best suit a mature individual looking for their next career opportunity. If you enjoy serving customers and want a role with variety then this position is for you

**Day to day responsibilities**:

- Actively listening to customer needs; providing them with effective solutions to queries
- Updating customer details and using multiple databases and systems
- Escalating calls to the appropriate internal teams and providing admin assistance
- Being an active team player, participating in team meetings and contributing towards the overall success of the business
- Eliminating stress and providing certainty for customers during the call

**Location**: The offices are in Penrose, walking distance to the Penrose train station. There is also free parking provided onsite.

**Days/ Hours**: This role is a full-time, permanent position operating on a rostered schedule. Shifts are 8 hours in length, falling between the hours of 7AM to 11PM daily, including a weekend day.

**Training and Career Development**:

- Your first few weeks will consist of well-structured training, and going forward you will be paired with highly experienced staff members and mentors for further support
- Ongoing learning and development is offered - gain work experience in other areas, receive one-on-one coaching and feedback, attend in-house training sessions

**About You**:

- Excellent written and verbal communication skills
- Ability to ask pertinent questions and logically solve problems
- Proven customer service experience
- Ability to multi-task and navigate multiple systems
- A strong work ethic and a positive attitude
- Strong data entry and note taking skills
- Self-motived to grow and achieve goals



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