Customer Care Representative
1 week ago
We are currently seeking a self-motivated and reliable Customer Care Agent Service Representative to join the team in Albany.
Working Monday - Friday 7.30am - 5pm you will handle incoming calls from customers, making bookings, quoting and resolving inquiries and complaints.
We are seeking a ‘make it happen’ type of person with a good energy, great communication skills and a strong customer focus.
**The role**:
- Answer incoming calls
- Prepare rental agreements/ invoices/ receipts/ and other paperwork in accordance with established procedures.
- Coordinating with other departments - vehicle services and the mechanical team.
- Meet all performance metrics including average call times, quality and customer satisfaction.
**Skills and Experience**:
- Strong customer service skills
- Positive, motivated with a good level of energy
- Computer literate
- Good time management skills
- The ability to multi-task
**What’s in it for you?**
- $27 an hour
- Work for a great team in a successful company
- Training and an extensive onboarding process
NHR Group offer real career progression opportunities.
If you are interested in this role please **APPLY NOW
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