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Inbound Customer Service Representative

1 month ago

Manukau City, New Zealand Madison Recruitment Full time

**Are you currently looking for progression and stability? Or maybe simply looking for a change? Do you want every day to be different?**

**We are looking for a range of people, with all levels of experience and all walks of life**_ _**for this new and exciting opening, which provides the opportunity to enhance your customer service skills and experience**

**The role**: Work in a fast-paced phone-based team taking inbound calls and offering a memorable experience to the customers you encounter. Day to day you will be:

- Actively listening to customer needs; providing them with effective solutions to queries
- Updating customer details and using multiple databases and systems
- Escalating calls to the appropriate internal teams and providing admin assistance
- Being an active team player, participating in team meetings and contributing towards the overall success of the business
- Eliminating stress and providing certainty for customers during the call

**The hours and location**:
Day-time shifts are rostered Monday - Sunday, 40 hours per week between 7am and 7pm. Full flexibility to work different shift patterns is required in this position.

Graveyard shifts are from 11pm - 7am. Part-time available, we are happy to consider you for this role if you can work a minimum of 3 shifts per week.

The offices are conveniently located in Penrose, walking distance to the Penrose train station. There is also free parking provided onsite.
***
**Training and Career Development**:

- Your first few weeks will consist of well-structured training, and going forward you will be paired with highly experienced staff members and mentors for further support
- Ongoing learning and development is offered - gain work experience in other areas, receive one-on-one coaching and feedback, attend in-house training sessions

**To stand out from the rest, you will have**:

- A passion for interacting and learning about people
- A drive to deliver an exceptional customer experience in every interaction,
- Self-motivated to achieve targets and goals
- Effective communication, questioning and listening skills
- A great work ethic and a positive attitude

**_If you have a passion for customer service, we want to hear from you_**
**_ _**

Reference BH-140688