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Customer Service Representative

8 months ago

Auckland City, New Zealand Ando Insurance Group Limited Full time

At Ando, we’re taking a fresh approach to the way insurance works in New Zealand.

Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences.

We have an exciting opportunity for a highly motivated professional with excellent relationship and people skills to join our high performing Partner Channel - Service Delivery team as Customer service & underwriting representative. Ideally you will have 12 months of experience in insurance, coupled with a proven track record of exemplary customer service. You’ll love talking to people and helping them find the best insurance solutions for their needs. You’ll also enjoy change and variety, as no two days are the same within our fast-paced but highly rewarding environment.

**Helping our business grow and succeed in a challenging and changing environment, you’ll be responsible for**:

- Engage with customers across inbound channels to answer their queries and offer solutions to meet their needs.
- Action policy changes, renewals, and referrals where appropriate.
- Identify opportunities for continual customer experience improvement.
- Contribute to the profitable growth of personal lines business.
- Establish and present profitable underwriting solutions to customers existing or new business.

**Perks of being an Andonian (not just limited to the below)**:

- Wellbeing (Sick) Leave 20 days per annum
- 1 week of paid parental discretionary leave to either parent
- $500 annual wellbeing allowance
- Discounted Ando Insurance Policies
- Hybrid working environment
- Dog friendly offices
- Social Club
- Life & Income Protection Insurance
- Career Coaching & Professional Development Support
- Employee Assistance Program

Our customers are at the heart of everything we do at Ando. You’ll need a commitment to providing the highest level of customer satisfaction and a desire to make the complex seem simple. This role will give you the opportunity to challenge and develop your personal lines knowledge in an environment that encourages flexibility and forward thinking.