Customer Service Representative

5 months ago


Manukau City, New Zealand Madison Recruitment Full time

Competitive base salary with opportunities for career growth
- Join a growing New Zealand business within a fantastic team
- Skip the traffic - South Auckland location

**About the company**:
Our client is a pioneer in their field, offering water management solutions to protect the New Zealand Environment. Our client is a leader in the water and tank sector with an extensive history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector here in New Zealand.

**About the role**:
Reporting to the Customer Services Manager, the Customer Service Representative will be providing support to the sales team and liaising with internal departments and customers to ensure all enquires/orders are delivered in time to meet customer expectations. If you thrive in a customer centric role where no two days are the same, you may be the right fit for this position

**Benefits**:

- Offering a starting salary between $60,000 - $65,000 per annum
- Monday - Friday, 8am - 4:30pm, with 3:30pm finish every Friday
- Free parking onsite
- Supportive and fun team who celebrate milestones
- Daily free coffee and fruit

**Day to day you will**:
- Answering enquiries in a timely manner
- Maintaining strong relationships with existing customers
- Processing of sales orders for new products and distribution nationwide
- Generate sales for new products
- Handling inquiries and providing information and quotes to the residential, commercial and industrial markets
- Arranging freight and updating customers
- Creating new business accounts and loading the price class for customers onto the CRM system

**To be successful in this role you will need**:

- 2 years of experience in a similar technical customer service or building industry
- Ability to build rapport with customers quickly
- Ability to read basic technical drawings would be a bonus
- Strong written and verbal communication skills
- Well-spoken with excellent active listening skills
- Competent in Microsoft Word, Excel, Outlook and CRM

**Reference**:140464



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