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Senior Customer Service Representative
3 weeks ago
**Role: Senior Customer Service Representative - Onehunga, Auckland**
Like You, We’re Proudly Building New Zealand It’s something we are proud to have been a trusted part of, for over 90 years and counting. Every day, passionate and dedicated people come together as an industry to help build healthy, sustainable homes, creating a better future for all New Zealanders.
GIB® Plasterboard is the number one choice by customers in New Zealand. Our quality and reliable products, along with our unparalleled service and support is what sets us apart. When you start with us, you will learn that we are all brought together by the passion we have for putting the customer at the heart of everything we do.
**The role**
- One of our customer service team members retired after over 30 years of service. We are now seeking for an experienced, solution-minded, and tech-savvy individual to fill in some big shoes No pressure..
We’re known for our leading customer approach and quality service. In this role, you’ll be the first "port of call" for inbound customer queries working Monday to Friday from 8.30 am to 5 pm or 9 am to 5.30 pm with our team at Onehunga. As part of your day-to-day duties you will;
- Manage our electronic ordering system, process returns, and answer process queries from both customers and internal staff
- Data entry of orders, order checking, credit processing
- Resolve customer queries and complaints
- Challenging work in which no two calls are the same
- Handle Inbound Calls from products and services of GIB® products
**About you**
- Driven to deliver outstanding customer outcomes
- Sound computer skills with the ability to pick up new systems
- An enthusiastic yet calm approach with a friendly demeanour
- Attention to detail whilst juggling multiple tasks
- Ability to perform repetitive tasks with a high degree of accuracy
- Clear, persuasive speaking skills
- Comfortable working independently with mínimal supervision
**The opportunity
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