Is Help Desk Technician

6 months ago

Christchurch, New Zealand Applanix Full time

**Your Title**:IS Help Desk Technician

**Job Location**:Christchurch, New Zealand

**Our Department**:Corporate Information Systems
- Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently? _

**What You Will Do**

The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise as the face of the IS department. Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.

The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control, and project participation.

You will support a variety of end-users and software developers on-site in our Christchurch office, as well as remote users across New Zealand, and other Asia Pacific countries. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service, and work with a cohesive global IS team to support global customers.

What your day-to-day tasks will include:

- Support end users with desktop support and deployment of hardware and software
- Display a high level of customer service and professionalism
- Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner
- Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure
- Demonstrate and utilise excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.

**Who You Are**

To succeed in this position you will naturally approach all interactions with a customer-centric mindset, delivering genuine customer service. You will be excellent at active listening, analysing user feedback to streamline troubleshooting efforts, and possess a real sense of urgency, as we operate in a fast-paced environment that requires immediate attention to issues that may impact company revenue.

**Other key attributes are**:

- **Builds Trust**:You honour your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team
- **Implementation/Execution**:Y ou are good at multitasking, organising, and managing multiple priorities
- **Patience**:You are able to work well with end-users who are not computer savvy and can communicate technical terms in a non-technical manner
- **Timeliness**:End-users and colleagues expect and deserve the fastest turnaround time for communication and support
- **Adaptable**:You are adaptable to new situations and problems and have a flexible mindset
- **Independence**:Proactively address local issues using the analytics and administrative tools available
- **Tech savvy**:You enjoy learning new technologies and supporting end-users with their technology experience.

**What Skills & Experience You Should Bring**
- Good English verbal and written communication, and organisation skills
- Bachelor’s Degree in Information Technology, or equivalent job experience
- 7+ years of related experience
- Skills to set up, operate, and troubleshoot a wide variety of equipment, systems, and network connections
- Experience with Windows, macOS, tablets, printers, and conference room equipment
- Experience with Google Workspace for enterprise collaboration is a plus.

**About Your Location**

Based at Trimble’s NZ headquarters in Christchurch, New Zealand (handily located on the Little River Link Cycleway), enjoy free parking, securely covered bike sheds, an onsite gym, showers, an active social club, and a great team environment where people love working with leading technology solutions.

At Trimble, you'll find the inspiration and opportunity to be yourself and thrive. The global community of Team Trimble, including more than 400 people in New Zealand, is passionate about bringing new ideas and innovations to life and building a better, more sustainable, future.

**Note that you must be legally entitled to work in New Zealand to be considered for this position.
**About Our Corporate IS Department**

The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.

**Trimble’s Inclusiveness Commitment**

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