Business Process Improvement Lead

5 days ago


Auckland City, New Zealand BNZ Full time

**Ko mātou tēnei | This is us**

Here at BNZ, it's about more than just banking. We mahi (work) together in an agile, energising environment to create innovative solutions that won't just help our customers be good with money, but also do great things with it.

The End-to-End Business Process (Tukanga) Improvement Tīma (Team) (E2EBPI) is a tīma of and change delivery experts, working across the organisation to find ways to transform our colleagues' experience by delivering simplified tukanga, so they can do the mahi that matters.

The tīma is part of the Colleague and Customer Enablement business unit, within Operational Excellence, and mahis with a wide range of internal and external stakeholders across the enterprise.

If you're looking for a challenging role where no two days are the same this is it This tīma executes a wide variety of simplification initiatives across the enterprise, delivering a simpler experience for colleagues and customers.

We offer a great work environment and generous leave allowance.

**Mō te Tūranga | About the Role**

**This is an Auckland based, hybrid role with a minimum of three days in the office, Monday and Wednesday being anchor Days. It is an 18 month fixed-term opportunity.**

We sat down with the People Leader (who you'd report to), and they let us know the following about the role:
**What are the day-to-day tasks the person will complete?**
- Collaborate with colleagues across the enterprise to appropriately scope, and shape tukanga improvement opportunities using tukanga improvement methodologies.
- Challenge established thinking constructively to deliver standard, efficient business processes that deliver value for customers and colleagues.
- Lead the cross functional delivery of project-based workflow automation solutions.
- Establish and maintain strong stakeholder engagement that ensures clarity and alignment.
- Ensure the success of tukanga optimisation activity by supporting change activity, and any post implementation activity required to realise benefits.
- Prepare reporting and documentation to influence, support and deliver end to end tukanga improvement.

**What is the tīma culture and environment like?**

Our tīma has a supportive environment where diversity of thought is valued. We thrive on solving wicked problems that will assist both customers and colleagues.

**What is the most challenging thing about this opportunity?**

We mahi closely with a range of business stakeholders and the key to being successful in this role is managing those relationships well, so that you can have robust, constructive conversations and get the right outcomes for everyone.

Your focus on delivering outcomes will be relentless which will ensure that the initiatives delivered are impactful and timely.

**What specific Tech skills are required to be successful?**

Business led experience with implementing workflow automation solutions, preferably Pega.

**What attributes will this person display in order to be successful in this role?**

We're looking for a curious and passionate problem solver, motivated to deliver outcomes that make a tangible difference for customers and colleagues.

Navigating through ambiguity excites you, and you're comfortable with the challenge.

Your data driven approach and strong communication skills enable you to tell a compelling story and influence others.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

**_ Applications close 12pm Thursday 10 August at 1155pm._



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