Technical Customer

4 months ago


Auckland City, New Zealand Manaaki Marine Full time

Welcome to the forefront of Maritime and RV innovation and excellence. Our client, a distinguished nation-wide distributor and supplier of cutting-edge Marine Electronics and Power Products takes pride in fueling the nation’s recreational and commercial adventures. With a commitment to quality and a passion for all things marine, they stand as a beacon of reliability within the industry.

This is a well-established business that has diligently crafted a strong brand and extensive customer base with their longevity within the industry. By becoming a member of their team, you’ll align with the company’s core ethos of dedication to customer-centric practices and progressive innovation.

**About the Role**:
This is an opportunity where your expertise in technical and product support takes centre stage. As a pivotal contributor, you will be responsible for delivering unforgettable assistance across a range of leading brands within New Zealand’s Marine, RV and Leisure industries. Your dedication will play a vital role in ensuring exceptional customer experiences.

Thorough training on the company’s systems and diverse product range will be provided.

**Your Day**:

- Troubleshoot, diagnose, and provide technical solutions to customers across our range of marine electronic and power related products.
- Collaborate with and support the Sales Team.
- Continual technical product discovery including keeping informed about product warranty changes.
- Assist and work within supplier guidelines.
- Liaise and maintain relationships with suppliers and technical agents.
- Assist with phone and sales support when required.

**The Essentials**:

- Previous work experience in marine, automotive or similar role.
- Tertiary qualification in an appropriate electrical discipline.
- Technical understanding of electronics including 12v and DC systems.
- Good comfort level with electrical diagrams, wiring and using specialist tools.
- Passion for the marine and RV industry with an interest in all things electronic.
- Current full NZ Driver's License as travel may be required.

**You will also have**:

- Hunger to learn and develop your career.
- Ability to provide and maintain exceptional customer relations.
- Innovative, analytical approach.
- Outstanding problem-solving skills.
- Ability to work well within a team and equally well on your own.

**The Perks**:

- An employer who supports your wellbeing and professional development.
- Working within a tight knit team with many long-term team members.
- Job security and stability.
- Internal discounts on products and services.

This is your chance to join a team that values professionalism and be part of a journey where your skills align seamlessly with their commitment to customer satisfaction.

WHIRIA TE TANGATA

WEAVE THE PEOPLE TOGETHER

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