Technical Customer

6 months ago

Auckland City, New Zealand Manaaki Marine Full time

Welcome to the forefront of Maritime and RV innovation and excellence. Our client, a distinguished nation-wide distributor and supplier of cutting-edge Marine Electronics and Power Products takes pride in fueling the nation’s recreational and commercial adventures. With a commitment to quality and a passion for all things marine, they stand as a beacon of reliability within the industry.

This is a well-established business that has diligently crafted a strong brand and extensive customer base with their longevity within the industry. By becoming a member of their team, you’ll align with the company’s core ethos of dedication to customer-centric practices and progressive innovation.

**About the Role**:
This is an opportunity where your expertise in technical and product support takes centre stage. As a pivotal contributor, you will be responsible for delivering unforgettable assistance across a range of leading brands within New Zealand’s Marine, RV and Leisure industries. Your dedication will play a vital role in ensuring exceptional customer experiences.

Thorough training on the company’s systems and diverse product range will be provided.

**Your Day**:

- Troubleshoot, diagnose, and provide technical solutions to customers across our range of marine electronic and power related products.
- Collaborate with and support the Sales Team.
- Continual technical product discovery including keeping informed about product warranty changes.
- Assist and work within supplier guidelines.
- Liaise and maintain relationships with suppliers and technical agents.
- Assist with phone and sales support when required.

**The Essentials**:

- Previous work experience in marine, automotive or similar role.
- Tertiary qualification in an appropriate electrical discipline.
- Technical understanding of electronics including 12v and DC systems.
- Good comfort level with electrical diagrams, wiring and using specialist tools.
- Passion for the marine and RV industry with an interest in all things electronic.
- Current full NZ Driver's License as travel may be required.

**You will also have**:

- Hunger to learn and develop your career.
- Ability to provide and maintain exceptional customer relations.
- Innovative, analytical approach.
- Outstanding problem-solving skills.
- Ability to work well within a team and equally well on your own.

**The Perks**:

- An employer who supports your wellbeing and professional development.
- Working within a tight knit team with many long-term team members.
- Job security and stability.
- Internal discounts on products and services.

This is your chance to join a team that values professionalism and be part of a journey where your skills align seamlessly with their commitment to customer satisfaction.

WHIRIA TE TANGATA

WEAVE THE PEOPLE TOGETHER

Connect today or Follow Manaaki Marine on your preferred social media platform to be the first to hear about new opportunities that we are promoting.

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