Technical Customer Support Specialist

5 months ago


Auckland City, New Zealand FUJIFILM Full time

Permanent, full-time position
- Excellent staff benefits
- Internationally renowned and global industry-leading company

**About FUJIFILM Business Innovation**

FUJIFILM Business Innovation is committed to offering innovation to businesses globally to help maximize their organizational strengths. As a USD$9 billion enterprise with approximately 40,000 employees globally, our portfolio includes R&D, manufacturing, and sales of world-class multifunction printers, production printers, and IT solutions, as well as business process outsourcing services.

**About the role**

Great opportunity for a high performing individual who has a passion for customer service. Reporting to the Technical Support Services Manager, this role will be responsible to ensure that Customers and Technicians who are calling receive prompt, effective and friendly telephone support, priority being placed on resolving calls.

Other duties include:

- Meeting customer expectations for service quality
- Identify priority and urgency for each inquiry and accurately translate information
- Ensure third-party warranty claims are processed
- Working with photocopiers and printers to resolve hardware and basic network queries
- Escalate fault calls as appropriate
- Resolve phone clearable calls where possible and recorded

**Skills & experience**

We are looking for someone who has customer service skills. Along with this, you will also have:

- Previous Contact Centre experience
- Outstanding customer service skills
- Network knowledge and problem solving skills
- Strong communication and active listening skills
- Ability to meet deadlines and prioritize workload
- Professional and friendly telephone manner
- High level of conflict resolution skills

**Benefits**
- Superannuation (Only 4% of companies in New Zealand offer Superannuation)
- Southern Cross Health Insurance (fully funded)
- Health & Wellbeing Subsidy to the value of $100 per year
- Extra Birthday annual leave day provided



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