Customer Resolutions Specialist

5 months ago

Auckland City, New Zealand Vector NZ Full time

Customer Resolutions Specialist - Technical
- Full-time
- Engagement type: Permanent - Employee
- Department: Customer Excellence

**Energise your career**

If you like the idea of being a part of mahi that makes a fundamental difference to the lives of people in your community, then perhaps you should think about a role at Vector.

So much of what we take for granted in our everyday lives is enabled by the work that Vector is doing to ensure our infrastructure is fit for purpose for a rapidly-changing future.

If you think you’ll thrive working in a sector undergoing significant transformation, supporting critical projects of global significance, and can cope with that responsibility, then being part of the team creating this new energy future for New Zealand is certainly going to energise your career.

It’s a dynamic, energising place to work because what you do here matters to everyone.

**Ko tā mātou mahi **|** Our role**

The Customer Resolutions Specialist - Technical supports the swift and effective management and resolution of customer complaints through providing technical expertise and advice to the team, our customers and stakeholders.

This role has a specific focus on preventative measures and resolving issues and concerns with customers before they get to formal complaint stage, with an end-goal of ensuring Vector’s customer relationships support the growth of Vector’s businesses and protect its reputation.

**Te hunga e kimihia ana e mātau | Who we are looking for**
- You’ll have an excellent understanding of the technical side of what we do, ideally with a background in electrical engineering, electrical trades, or electrical networks
- You’ll have a strong commitment to providing an exceptional customer experience; experience in complaints resolutions is advantageous
- Your interpersonal skills will be your strength, helping you build effective relationships both with customers and internal and external stakeholders
- You’ll have a keen eye for spotting opportunities for continuous improvement, coupled with the drive to implement them.

**Ngā mea ka taea e mātau mōu | What we can offer you**

Whether it’s the opportunity to do meaningful mahi and build a legacy for Auckland and New Zealand, to work in an innovative and transformative sector, or our commitment to supporting your development, there’s a myriad of reasons to choose a career with Vector.

Find out more about working with us here.

We also offer:

- A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people
- Flexibility, including the choice of working from home a couple of days a week, and flexible start and finish times so you can balance work and life
- Health and wellbeing support
- Great benefits that reflect the importance of family

**Tono | Apply**

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We are proud of what we have achieved so far:

- First corporate Living Wage Accredited employer
- First Accessibility Tick employer
- Rainbow Tick accredited
- Winner of three gongs at the 2019 Diversity Awards NZ, including the Supreme Award in 2019 and 2020.

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