Partnerships Manager

5 months ago

Auckland City, New Zealand Starshipit Full time

**Join Our Team as a Partnerships Manager - Help Shape the Future of SaaS**

Are you a passionate and experienced Partnerships Manager ready to make your mark in the dynamic world of SaaS? Do you thrive in a values-based organization that believes "Together is Better"? Look no further We are an innovative New Zealand startup in the SaaS space, and we're searching for a talented individual to join our team as a Partnerships Manager.

**About Us**:
At StarShipIT, we are on a mission to deliver exceptional shipping experiences for online retailers through our leading SaaS platform. We empower e-commerce businesses to turn shipping from one of their brand's low points into a standout strength. We understand the importance of seamless logistics and efficient operations, and that's why we're revolutionizing the way online retailers handle shipping and fulfilment with our cutting-edge SaaS solutions.

**What You'll Do**:
As a Partnerships Manager, you'll have the exciting opportunity to shape the future of our organization and the SaaS industry. Your primary responsibility will be to cultivate and maintain strong partnerships, ultimately driving increased referrals and revenue. You'll work closely with our existing and inbound prospective Channel Partners, acting as their trusted point of contact and delivering exceptional customer service.

Your days will be filled with a variety of engaging activities, including conducting partnership reviews, educational sessions, and relationship-building initiatives. By effectively scoping partnership opportunities and developing strategies, you'll help our partners leverage our cutting-edge SaaS platform to create great shipping experiences for their customers. Through proactive communication and collaboration, you'll ensure our partners stay informed about software upgrades and new product features, providing them with the necessary training and support.

**What Success Looks Like**:

- Acting as the primary contact and trusted partner for our Channel Partners, delivering exceptional customer service.
- Implementing an effective call cycle, conducting quarterly partnership reviews, educational sessions, and other value-add relationship-building activities.
- Proactively communicating with Partners regarding software upgrades and new product features, providing necessary training.
- Establishing and maintaining a deep understanding of our Channel Partners' business by providing insightful analysis, reporting, and feedback.
- Actively participating in the development and execution of the business strategy, driving key initiatives throughout the year.
- Participating in networking events, expos, and meetups in both Australia and New Zealand.

**What You Bring**:

- 4+ years of experience in Channel Management, Customer Success, Account Management, Business Development, or similar roles.
- Demonstrated experience in building strong, solution-driven partner relationships.
- Excellent presentation skills and comfortable using different delivery modes to gain audience trust.
- Confident communicator with excellent written and verbal communication skills.
- Proven track record of meeting and exceeding targets.
- Strong administrative skills, ensuring ongoing CRM hygiene.
- Willingness and ability to travel domestically and internationally (up to bi-monthly requirement).

**Why Join Us**:
At StarShipIT, you'll be part of a team that believes in making a positive impact by turning shipping into a standout strength for online retailers through our cutting-edge SaaS platform. Here's what we offer:

- Opportunity to shape the future: Contribute to our exciting growth journey and help redefine the SaaS industry.
- Collaborative and inclusive culture: Join a team that values diversity, collaboration, and open communication.
- Professional development: We invest in your growth, providing opportunities for ongoing learning and skill development with accelerated career growth
- Work-life balance: While our HQ is in Auckland, we've been working flexibly and under a hybrid working style since day dot. Whatever works best for you, works for us.
- Competitive compensation: We offer a competitive salary package and fantastic benefits.

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