Sales System Specialist
3 days ago
**The Pitch**
This is your opportunity to join the engine room of CCEP As Our Sales System Specialist you’ll sit at the heart of our sales team, working on a variety of projects and keeping process improvement a focus in everything you do If you’re looking for a new challenge, are motivated by helping others and improving efficiencies, then read on
**The Role.**
We have two newly created Sales System Specialist roles, reporting to our Digital Optimisation & Systems Manager. You’ll join our Route to Market team, the team that is dedicated to ensuring our sales teams have the tools they need to perform at their best.
As a Sales System Specialist, you will administer the integration of Sales, Customer and Service (National Contact Centre - NCC) projects. Day to day you may be involved with:
- Supporting your stakeholders (e.g., from our Field Sales Team or our NCC teams) - you’ll be the first point of call for our sales team if they have an issue with technology. Sometimes you’ll have simple requests to troubleshoot and other times you’ll work collaboratively with our tech teams, so they can look into the issue. Day to day, you’ll keep your stakeholders updated on issues, updates, calls for action and anything else they need to know regarding the systems.
- Technology improvements - we use a range of technical tools here at CCEP (e.g. Our own IOS mobile app SAM (Sales and Mobility), Salesforce, SAP, Genesys etc.) and you’ll be responsible for documenting user requirements. You won’t be responsible for the technical fix or coding, but you will liaise with our IT teams to support the required updates/changes. You’ll then be responsible for the system testing of the changes before implementation.
- Basic analysis - there will also be some reporting required in this role, so the wider business has visibility of the status of our projects. For the analysis you’ll use excel and maybe a little bit of tableau to share the data.
- Technical & System documentation is an important part of this role and you’ll be responsible for keeping these documents up to date.
This role is packed with variety and with the training we will provide, it’s a real opportunity to kick-start your career.
**What Do I Need?**
First and foremost, you’ll need to genuinely enjoy helping people find solutions to their issues. You’ll be the first point of call for our teams, and it always goes a long way when you can help them with a smile It’ll be a big bonus if you already have some customer service experience.
You’ll be technically minded - maybe you already describe yourself as a ‘Tech Ninga’ or maybe you don’t (that’s okay too). What you will need to show us is the ability to bridge the gap between your stakeholders and our IT teams. You won’t be responsible for the coding side of things, but you will need to take the complex and make it simple for your stakeholders.
There’s going to be a few plates to juggle with these projects, so we’ll need to see your organisational and prioritisation skills too.
Overall, we’re looking for someone who is curious and always wants to know how things work. With the right attitude and willingness to learn, we can train you up on the technical aspects and the ins and outs of how we work here at CCEP.
**The Benefits**
You'll get a fantastic competitive salary, superannuation, and not to mention plenty of complimentary product. It doesn't get much better than that Most importantly, with our world-famous learning and development environment it is your future that will be invested in - who knows where your career path will take you
**The Culture**
Applications close 27th March.
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