Sales Support Specialist
2 days ago
Company Description
Symbio (ASX: SYM) is a software company changing the way the world communicates.
Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide.
**Job Description**:
We are currently on the lookout for an experienced** Sales Support Specialist** to provide the Sales Team with administrative support and assist with the end-to-end sales process for our customers.
Reporting to the **Head of Sales,** you will be joining a tight knit, supportive team, and foster a positive work environment. As a Sales Support Specialist you will be supporting Account Managers with sales related activities and be responsible for the management of customer experience across a defined portfolio of customers.
This role could suit someone who has ambitious of becoming a global Account Manager.
**The Sales Support Specialist’s responsibilities include**:
- Subject matter expert on internal workflows/processes and Symbio systems.
- Managing and supporting day to day customer and sales operations activities
- Resolving customer queries first time, every time.
- Building and maintaining rapport and strong relationships with Symbio's customers
- Management of our CRM, ensuring it is the central source of truth
- Support Sales Account Managers throughout the end-to-end sales process
- Setting up and running prices for submission, including any bespoke prices
- Assisting with writing and delivering proposals and contracts as needed
- Providing any data or bespoke reporting for customers
- Be the go-to person for all things sales
**Qualifications**:
**What you'll need to succeed**:
- Up to 2 years in a sales administrator or sales support role within the Telco/IT industry will be desirable
- Supporting the sales team with customer enquiries and commercial opportunities
- Strong customer focus and great written & verbal communication skills
- Ability to work in a fast pace working environment
- Good time management and prioritisation
**What's it like to work here?**
We strive for a healthy, inclusive and flexible workplace. We nurture diversity, continuous learning in the latest technology and thinking. Innovative benefits include parental leave for mums and dads, remote working, and a comfortable, fun working environment with social events, prayer rooms, pool tables and fully stocked bar
If this sounds like the next great step in your career, we'd love to hear from you.
Additional Information
**Life at Symbio**
Symbio is committed to a strong culture that is diverse and inclusive and we encourage our employees to bring their whole self to work.
We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.
Our employee’s happiness, health and wellbeing is important at Symbio. We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing. We regularly enhance our employee benefits such as an employee share gift plan, paid birthday leave, up to 12 weeks paid parental leave for both parents as the primary carer, reward and recognition programs and social clubs.
At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.
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