ERP Systems Support Specialist
7 days ago
ITW is a Fortune 200 company operating in nearly every corner of the globe. ITW has a powerful and unique business model and culture which is the key to over 100 years of success. ITW Construction Asia Pacific employs around 1100 employees in the region to service our key end markets and customers in residential and commercial construction. Our team has achieved some great things this year - such as being rated number 4 top Graduate Employer in Australia amongst 300 eligible companies
We are proud of our portfolio of brands such as **Paslode, Stockade, Buildex and Ramset**, just to name a few. ITW's products and solutions are at work all over the world, in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which we live and work, the cars we drive, and the mobile devices we rely on. We are never, whether we know it or not, more than a few steps from an innovative ITW solution.
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The ERP Systems Support Specialist is responsible for providing day-to-day support of the Business Applications (ie Pronto, SmartFreight,) to all staff**.**
**_This role can be based in NSW, VIC, QLD or NZ._**
**Primary Responsibilities**
- Deliver efficient and effective customer service to all internal and external customers
- Triage and manage helpdesk request with the appropriate priority, information and response times
- Manage escalation to senior resources with appropriate information
- To assist the IT Team with other platform projects and issues as required.
- Assesses user needs to provide support, training and proactive service, including analysis of opportunities in order to take advantage of available tools
- Manage major events and incidents across all critical business services and technology systems
**To be successful in this position you will have**:
- Experience in a similar business systems or support role.
- Proven experience using Pronto
- Ability to prioritise and complete tasks in a timely and effective manner
- Experience working in inventory
- Knowledge of business processes in a Sales/Manufacturing/Distribution environment
- Advanced Microsoft Office skills
- Manufacturing industry experience is considered favourably
ITW is dedicated to providing a flexible and inclusive working environment where you will witness our enviable track record of internal career growth and progression.
**Additional Information**
***
Illinois Tool Works Inc. (“ITW” or “the Company”) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
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