Service Desk Support Analyst

3 weeks ago


Wellington City, New Zealand New Zealand Government Full time

Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District

**Location**: Wellington Regional Hospital or Wairarapa Hospital

**Service**: ICT Service Desk

**Contract**: Permanent, full-time

**Salary**: $50,000 - $65,000
Kōrero mō te tūranga - About the role
Great place to Learn and Grow in an ICT environment. You will be joining a close-knit team that promotes collaboration and innovation. Our organisation that is dedicated to making a difference in supporting better health outcomes in NZ.
Our role is to identify and triage incidents, provide timely updates and resolution, engage with all parts of the business and provide a highly professional service to our internal customers in the Capital, Coast, Hutt Valley and Wairarapa districts.
Mō tō mātou rōpū - About our team
The Service Desk Team is the front door to ICT and we support all aspects of Telephony and IT services.

**This is where you get to**:

- Learn about all the different systems that are used in the hospital,
- Interact with multitudes of different people,
- Enhance your people and communication skills
- Grow your ICT knowledge We are a team who thrive on challenge and band together to overcome all things that are put to us. We work hard, but we also take time to have a laugh and celebrate our success.

From BYO devices, to Cloud based services, to life saving Clinical Applications and hardware - we support it all.
Moū - About you
We are looking for the right person that has a great customer ethic, and who wants to grow and make a difference in support of ICT for Health.

**We are looking for team members who**:

- are self-motivated
- can pick up new processes quickly
- have a great work ethic
- are passionate about making a difference
- who are prepared to go that step beyond to deliver exceptional serviceIdeally you would bring with you to the role:

- Strong understanding in using Active Directory to manage accounts
- Good knowledge of Citrix, Cloud and Microsoft products (Office365, Teams etc).
- Ability to manage devices (Laptops, mobile phones, tablets)
- 2+ years' experience in a customer service environment such as contact centre / IT service desk
- Relevant IT industry certification(s) would be advantageousE pā ana ki a tatou - About us

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

**To find out more about us click on the following links**:
Capital
and Coast
Hutt
Valley
Mental
Health, Addiction and Intellectual Disability Service
Me pēhea te tuku tono - How to apply
Ma tini, ma mano, ka rapa te whai
By joining together we will succeed



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