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Complaints Assessment Assistant Kaiāwhina

1 month ago

Wellington City, New Zealand New Zealand Government Full time

Join a skilled and passionate team
- Excellent writing and communication skills required
- Permanent 2X 0.5 FTE or 1X 1 FTE position
- Location
- Auckland or Wellington

Ko wai tātou | Who we are
The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
Mō tēnei tūranga mahi | About this role
The Complaints Assessment Team is at the frontline of the Commissioner's contact with the community. They respond to enquiries, receive and resolve complaints, and engage with key stakeholders and members of the public
The role of the Complaints Assessment Assistant is to help progress complaint files and draft legally sound, high quality correspondence to all parties.
Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful:

- Excellent verbal and written communication skills, with a sensitive, empathetic approach.
- Able to engage with complainants/ consumers on the phone, and in writing.
- Proven ability to identify and solve problems
- Ability to work autonomously.
- Excellent organisational skills -able to manage time, set priorities and meet deadlines.
- Methodical approach with strong attention to detail and accuracy.
- Demonstrated ability to use IT systems.
- Enthusiasm for working as part of a team - empathic and supportive of colleagues.
- An understanding of, and interest in, the health and disability sector in New Zealand.
- An understanding of the principles of the Te Tiriti O Waitangi and the aims and aspirations of Māori.
- Right to work in New Zealand

View the Position Description for Complaints Assessor Assistant here or follow the link below (copy and paste in the web browser).