
Complaints Assessment Assistant Kaiāwhina
7 days ago
Join a skilled and passionate team
- Excellent writing and communication skills required
- Permanent 2X 0.5 FTE or 1X 1 FTE position
- Location
- Auckland or Wellington
Ko wai tātou | Who we are
The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
Mō tēnei tūranga mahi | About this role
The Complaints Assessment Team is at the frontline of the Commissioner's contact with the community. They respond to enquiries, receive and resolve complaints, and engage with key stakeholders and members of the public
The role of the Complaints Assessment Assistant is to help progress complaint files and draft legally sound, high quality correspondence to all parties.
Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful:
- Excellent verbal and written communication skills, with a sensitive, empathetic approach.
- Able to engage with complainants/ consumers on the phone, and in writing.
- Proven ability to identify and solve problems
- Ability to work autonomously.
- Excellent organisational skills -able to manage time, set priorities and meet deadlines.
- Methodical approach with strong attention to detail and accuracy.
- Demonstrated ability to use IT systems.
- Enthusiasm for working as part of a team - empathic and supportive of colleagues.
- An understanding of, and interest in, the health and disability sector in New Zealand.
- An understanding of the principles of the Te Tiriti O Waitangi and the aims and aspirations of Māori.
- Right to work in New Zealand
View the Position Description for Complaints Assessor Assistant here or follow the link below (copy and paste in the web browser).
-
Complaint Facilitator
4 weeks ago
Wellington City, New Zealand New Zealand Government Full timeComplaint Facilitator - fixed term contract 12-18 months - Join an organisation committed to supporting high standards of conduct in the real estate sector - Be part of a team managing and assessing and resolving complaints - Seeking a client focussed professional with experience in regulatory complaint management, communication, conversation management,...
-
Complaints Assessors
3 weeks ago
Auckland City, New Zealand New Zealand Government Full timeJoin HDC's Assessment Team; we are looking for Complaints Assessors - Be part of a skilled and passionate team - Grow to your potential - Further develop your already excellent writing and communication skills - Anywhere in New Zealand The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services...
-
Complaints Facilitator
3 days ago
Wellington, New Zealand Robert Walters New Zealand Full timeAs a Complaints Facilitator, your role will be integral in managing formal complaints and industry reports regarding potential breaches of regulations and rules.You will be tasked with accurately collecting information from involved parties, assessing complaints, drafting decisions for approval, and undertaking resolution processes as needed.You will have...
-
Complaints Facilitator
3 days ago
Wellington, New Zealand Robert Walters New Zealand Full timeAs a Complaints Facilitator, your role will be integral in managing formal complaints and industry reports regarding potential breaches of regulations and rules.You will be tasked with accurately collecting information from involved parties, assessing complaints, drafting decisions for approval, and undertaking resolution processes as needed.You will have...
-
Kaiāwhina Tari
2 weeks ago
Auckland City, New Zealand Niche Full time**Kaiāwhina Tari** - Be part of a growing Māori pakihi - Awhi an awesome team - Fast paced and evolving mahi Exciting opportunity to be an integral part of our growing business, supporting an awesome team and ensuring the efficient running of our Pōneke Tari **Mō te tūranga**: We are a Māori owned recruitment agency passionate about supporting better...
-
Complaints Case Manager
1 day ago
Wellington, Wellington, New Zealand Robert Walters New Zealand Full timeComplaints FacilitatorRobert Walters New Zealand seeks a skilled Complaints Facilitator to manage formal complaints and industry reports regarding potential breaches of regulations and rules. As part of our team, you will be integral in accurately collecting information from involved parties, assessing complaints, drafting decisions for approval, and...
-
Complaints Assessor
2 weeks ago
Auckland City, New Zealand New Zealand Government Full timeBe part of a skilled and passionate team - Further develop your already excellent writing and communication skills - Full time, Auckland CBD location Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient...
-
Wellington City, New Zealand New Zealand Government Full time**Mō te Tari o te Kaitiaki Mana Tangata - About the Ombudsman**: The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and...
-
Complaint Facilitator
1 week ago
Wellington City, New Zealand New Zealand Government Full timeJoin an organisation that is committed to supporting high standards of conduct in the real estate sector - Be part of a team managing, assessing and resolving complaints - Seeking a client focussed professional with experience in regulatory complaint management, communication, conversation management, risk identification, and diverse perspectives. **Real...
-
Kaiāwhina Matua
2 weeks ago
Wellington City, New Zealand New Zealand Government Full timeAre you looking for a fixed-term part-time role that leverages your excellent and proactive Executive Assistant or similar experience? - Can you prioritise tasks efficiently and effectively and thrive on a fast work pace? - Do you have proficiency at calendar management? Mō Te Herenga Waka - About our University Te Herenga Waka - Victoria University of...
-
Kaiāwhina Matua
2 weeks ago
Wellington City, New Zealand New Zealand Government Full timeAre you skilled in managing ambiguity and prioritising tasks effectively? - Have you got experience as a PA or EA within a large or complex organisation? - Do you have excellent people skills and the ability to influence and build relationships? Mō Te Herenga Waka - About our University Te Herenga Waka - Victoria University of Wellington is a global-civic...
-
Complaints Governance Manager
1 week ago
Auckland City, New Zealand BNZ Full time**Ko mātou tēnei | This is Us** Our role as the Bank of New Zealand is to help navigate Aotearoa towards a better future.This means working in an energising environment built around our customers to help our communities prosper. If you can imagine a better future, let's find a way. **Mō te Tūranga | About the Role** We spoke with the Senior Manager...
-
Team Leader Complaint Management
23 hours ago
Wellington City, New Zealand New Zealand Government Full time1x fulltime, fixedte4rm/secondment till Friday 26th June 2026! - We're offering a competitive salary starting from $125,926 to 139,459, depending on experience **Mo te tunga**| About the**role** Are you passionate about driving excellence and continuous improvement? We're looking for a dynamic Team Leader to spearhead our Senior Advisors in Complaint...
-
Complaints Assessor Āteha Take Amuamu
2 weeks ago
Auckland City, New Zealand New Zealand Government Full timeBe part of a skilled and passionate team - Further develop your already excellent writing and communication skills - 2 Full time, Auckland CBD location Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient...
-
Senior Complaints Assessor
7 days ago
Auckland City, New Zealand New Zealand Government Full timeJoin a skilled and passionate team - Grow to your potential - Excellent writing and communication skills required - Auckland CBD Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints...
-
Kaiāwhina Matua Executive Assistant
3 weeks ago
Wellington City, New Zealand New Zealand Government Full timeKaiāwhina Matua | Executive Assistant & Team Coordinator Te Tohu Rautaki Angitu Māori Join an organisation contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. Mōu | For you Tatauranga Aotearoa Stats NZ are dedicated to diversity, equity, inclusion, health and wellbeing. We welcome...
-
Senior Complaints Assessor
3 weeks ago
Auckland City, New Zealand New Zealand Government Full timeJoin a skilled and passionate team - Grow to your potential - Excellent writing and communication skills required - Auckland CBD Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints...
-
Complaints Assessor Āteha Take Amuamu
7 days ago
Auckland City, New Zealand New Zealand Government Full timeBe part of a skilled and passionate team - Further develop your already excellent writing and communication skills - Multiple positions, Permanent -Full time, Auckland CBD location Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate...
-
Kaiāwhina Matua Senior Executive Assistant
2 weeks ago
Wellington City, New Zealand New Zealand Government Full timeKaiāwhina Matua | Senior Executive Assistant (to Chief Executive) Join an organisation contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. Mōu | For you Tatauranga Aotearoa Stats NZ are dedicated to diversity, equity, inclusion, health and wellbeing. We welcome every gender,...
-
Senior Executive Assistant
2 weeks ago
Wellington City, New Zealand New Zealand Government Full time**Senior Executive Assistant | Kaiāwhina Matua (closes 28 November 2024)** **Full time | Permanent | Wellington** We are looking for a Senior Executive Assistant | Kaiāwhina Matua at Te Tāhū Hauora. **About you** To be successful in this role you will be able to demonstrate that you have: - proven secretarial experience including minute taking,...