Senior Complaints Assessor Āteha Matua o Ngā Take

3 months ago

Wellington City, New Zealand New Zealand Government Full time

Join a skilled and passionate team
- Experience with Māori & Pacific people required
- Full-time, permanent role
- Based in Auckland or Wellington

**Ko wai tātou | Who we are**

The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

**Mō tēnei tūranga mahi | About this role**:
This position is a senior member of the team, progressing complex complaint files and drafting sound, high-quality correspondence; as well as engaging with key stakeholders and members of the public to provide information and foster understanding of the Commissioner's role. The Senior Complaints Assessors assist the Team Leaders in mentoring and growing the skills of the junior members of the team.

**Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful**:

- Excellent writing skills
- The ability to communicate with people from a wide cross-section of the community
- Experience of reviewing and/or mentoring others
- A calm and professional approach with a sensitive manner
- Proven ability to identify and solve problems
- Enthusiasm for, and a genuine interest in, the health and disability sector
- A relevant tertiary qualification, with law, health or disability an advantage
- Competency in Te Reo is desirable.

To download the Senior Complaints Assessor position description please click here or follow the link below (copy and paste in the web browser).

Applications for this role close 22 November 2024.

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