Complaints Specialist

Supporting our missionAt Engineering New Zealand Te Ao Rangahau, our mission is to champion a diverse, resilient and future-focused engineering profession. We believe that engineering has the power to improve lives and make a positive impact on the world. As the Complaints & Legal Coordinator, you will play a critical role in supporting our legal team and...

Key Skills and QualificationsExpertise in complaints management and dispute resolution in banking or financial servicesExperience developing or working with customer vulnerability programmes or frameworks in banking or a related fieldStrong problem-solving and communication skills, with the ability to handle sensitive situations with empathy and sound...

We're seeking a dynamic Customer Service Management Specialist to spearhead our Senior Advisors in Complaint Management. This pivotal role involves leading and inspiring a team dedicated to assessing, reviewing, and managing complaints.In this role, you'll collaborate closely with the Manager of Feedback and Complaints to ensure seamless and consistent...

**Job Summary**We are seeking a highly skilled Medicines Safety Specialist to join our team at the Ministry of Health in Wellington. As a key member of our Product Safety team, you will play a pivotal role in monitoring potential quality issues, ensuring compliance with legislation, and managing corrective actions including recalls.**Key...

We are seeking a highly motivated Product Compliance Specialist to join our team at the Ministry of Health New Zealand.The successful candidate will have a high degree of computer literacy and competence with the Microsoft suite of products, with a strong drive for continual process improvement, embracing change, and finding efficiencies to enhance our...

About the Role\We are seeking a Senior Legal Specialist to join our team. As a key member of our legal team, you will provide specialist legal support across all areas of the Ombudsman's jurisdiction and functions.\You will be working closely with the Chief Ombudsman and other senior staff members to ensure that we are providing high-quality legal advice and...

Job DescriptionThe Community Support Specialist will work as part of a dynamic team at SPCA Auckland Centre Palmerston North. Key responsibilities include:Responding to enquiries from members of the public, ensuring all enquiries are handled appropriately and professionally.Triage, coordinate and attend non-inspectorate animal emergencies.Providing animal...

OverviewWe are seeking a Regulatory Compliance Specialist to join our team at the New Zealand Ministry of Health.SalaryThe successful candidate will receive a competitive salary midpoint of $91,501, which may vary based on experience.Key ResponsibilitiesInvestigate Medicine Quality Issues: Review and assess reports of quality concerns and breaches of...

Job DescriptionQuality Systems Specialist Looking for a different challenge as a Quality Systems Specialist whereby you can still utilise your skills?Permanent Full-time position with competitive remuneration and benefitsWork with a dedicated and welcoming teamUpskill and growth in an area you are passionate about, whilst being fully supported and...

About the RoleThe Ombudsman's office seeks a highly skilled Public Law Specialist to provide expert legal advice and support across all areas of the ombudsman's jurisdiction and functions. As a member of the legal team, you will work closely with senior lawyers to deliver high-quality advice on complex matters.About YouTo be successful in this role, you will...

Join Our TeamWe're looking for a skilled professional to join our team as a Customer Vulnerability Specialist. In this role, you'll play a key part in developing new policies and refining existing ones to support customers in vulnerable situations.You'll work closely with teams to embed best practices and ensure effective resolution of customer complaints....

Job SummaryThis Banking Law Specialist position requires an experienced Legal Advisor to join our team as an Associate In-House Counsel. The ideal candidate will provide expert legal guidance to inform and guide the Bank's operations, ensuring regulatory compliance and effectiveness.Key Responsibilities Include:Providing authoritative legal advice to the...

About Us: The Co-operative Bank is a different kind of bank. We're 100% Kiwi owned and operated, and we're here to change banking for good. Our customers are at the heart of everything we do, and we're committed to helping improve the world we work, live and play in. To reflect this, we're proud to be NZ's first bank accredited as a Certified B Corporation....

As the Title IX Coordinator Lead, you will develop, implement, and enforce policies and procedures related to Title IX and Nondiscrimination compliance. You will oversee university bias and discrimination grievances from students, convene key campus partners, and ensure equitable institutional responses.A thorough and impartial investigator, you will conduct...

Company Overview:Downer is a leading provider of integrated services in Australia and New Zealand. We plan, create, and sustain assets, infrastructure, and facilities through trusted relationships and world-leading insight.About the Role:We are seeking an experienced professional to join our team as a Water Safety Implementation Support specialist for a...

The Chief Ombudsman's Office is seeking an exceptional Legal Advisor to join its team. As a key member of our team, you will provide specialist legal support and advice to the Chief Ombudsman and other staff members.Key Tasks:Provide authoritative legal advice on public and administrative law mattersConduct thorough investigations and inspections into...

About usWe're Engineering New Zealand, the membership organisation for the problem-solvers, innovators and creators. Our culture is supportive and flexible and our mahi is transformative. We empower our kaimahi to bring their best because that's when we're at our best.What we do and why we do itWe bring engineering to life to engineer better lives for New...

About Us:New Zealand Post is a values-based organisation that supports and respects its employees. We're committed to delivering for New Zealand, and we're looking for talented individuals to join our team.Job Summary:We're seeking a Customer Service Representative to deliver an exceptional level of customer service as you deal with inquiries, requests, or...

**Clinical Advisor Opportunity**Lumino The Dentists is seeking a highly skilled Clinical Advisor to join our team in the South Island.The successful candidate will have a strong background in dental surgery and proven experience in compliance and governance.You will be responsible for leading clinical best practices, ensuring compliance with New Zealand...

As an Advisor, Product Safety, you will contribute to safeguarding the quality and safety of medicines in New Zealand. Your key responsibilities include investigating medicine quality issues, overseeing complaints and recalls, providing technical advice, assisting in regulatory action, and driving improvements across the Product Safety framework.Key Skills...