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Complaints Assessor or Senior Complaints Assessor

1 month ago

Wellington City, New Zealand New Zealand Government Full time

Join a skilled and passionate team
- Excellent writing and communication skills required
- Several permanent full-time positions
- Location
- Auckland CBD or Wellington CBD

**Ko wai tatou | Who we are**
The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.

As New Zealand's health watchdog, the Commissioner is involved in a wide spectrum of health concerns to ensure accountability in the healthcare system and promote high standards of care.

**Mo tenei turanga mahi | About this role**:
This is an exciting opportunity to join the HDC Complaints Assessment Team (CAT) as a Senior Complaints Assessor or Complaints Assessor. The core work of CAT is analysing and managing complaints through to resolution.

Complaints Assessors analyse and present new complaints, draft letters, review responses and clinical information, and engage with consumers and providers. You will resolve complaints that are suitable for early resolution and refer others on for further investigation.

A Senior Complaints Assessor is a senior member of the team who progresses complex complaint files and drafts sound, high-quality correspondence. Senior Complaints Assessors also engage with key stakeholders and members of the public to provide information and foster understanding of the Commissioner's role and assist Team Leaders in mentoring and growing the skills of junior members of the team.

**Ko nga
- mea ka hiahiatia e koe kia angitu
- te haere | What you'll need to be successful**:

- Excellent writing skills
- The ability to communicate with people from a wide cross-section of the community
- Experience of reviewing and/or mentoring others (Senior Complaints Assessor)
- A calm and professional approach with a sensitive manner
- Proven ability to identify and solve problems
- Enthusiasm for, and a genuine interest in, the health and disability sector
- A relevant tertiary qualification, with law, health, or disability an advantage
- At least four years' (Senior Complaints Assessor) or two years' (Complaints Assessor) relevant work experience, preferably more

**To download the Senior Complaints Assessor position description, please**click here**. To download the Complaints Assessor position description, please**click here**.**

**Applications for this role close 12 March 2024.