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Client Service Leader

2 months ago

Wellington City, New Zealand Accident Compensation Corporation Full time

Customer focused leadership
- Strong people focus with an ability to lead and embed change
- Operational service delivery manager

**If you a **re a customer focused leader who thrives on consistency, collaboration and ensuring teams of people are integrated to deliver a great service to customers this is the role for you.**

Our purpose at ACC is to improve lives every day. It’s to put our customers first, showing them manaakitanga and supporting their wellbeing. It’s to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we’ll be there.

As a Client Service Leader, you will play a key role as you engage and motivate your team, so they can deliver a great experience and outcomes for our customers.

**What can I expect?**

In the role of Client Service Leader, you will lead a number of Team Leaders, to ensure they are focussed on driving great outcomes for our clients.

The Partnered Recovery team are focused on partnering with clients who require a one-to-one relationship due to their intensive or extensive needs for as long as they need it. We work in partnership with clients with complex physical, mental health and/or individual needs to provide holistic support during the most critical parts of their recovery.

If you are a customer focused leader who thrives on consistency, collaboration and ensuring teams of people are integrated to deliver a great service to customers this is the role for you.

The salary range is negotiable from $114,000 -$160,000 - dependent on capabilities and experience plus 9 % superannuation

For further information about the role, please **Client Service Leader position description**

**What would I need to be successful?**
- Strong leadership experience leading multiple customer facing teams
- Commitment and desire to improve the employee and customer experience
- Passion and focus for consistency and collaboration
- Demonstrated track record of driving performance and great customer outcomes
- A mindset of continuous improvement

This is a great role, working with great people, in an environment that will enable you to develop your leadership capability. The work our teams do, has a real impact on the lives of New Zealanders, as we work with them to improve lives every day.

**Working at ACC**:

- Employee networks to support our colleagues from diverse backgrounds
- The option to explore flexible working that suits your needs and ours
- Development opportunities in te reo Māori me ngā tikanga

Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.

**Applications will run through Tuesday 31 January 2023

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