Client Service Reservations Administrator

6 months ago

Auckland City, New Zealand Canon Full time

Full time position in Auckland CBD
- Friendly and collaborative team to work with
- Career development opportunities

**About Us**:
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

**About the Role**:
As a Reservation Administrator, you will be responsible for the daily functioning of our room booking system and client meeting areas. You are responsible for ensuring all details are accurately captured and that the FOH Team has all information needed. You will be a valued FOH team member delivering exceptional customer service, your responsibilities for this role include but are not limited to;
**Main Duties**
- Coordinate and book meeting rooms and events
- Build sound working relationships with our key stakeholders
- Answering phone calls promptly, professionally and attentively
- Respond to requests within 24 hours, confirming all arrangements where possible with the organiser
- Liaise with the catering department, ensuring that they are aware of event/meeting requirements
- Complete daily room booking confirmations for the following day, ensuring any changes are effectively communicated back to the FOH team
- Informing the FOH Team Leaders when additional staffing is required during business and outside hours
- Coordinate with the AV Technician to book them for AV assistance as and when required
- Coordinate storage requirements for any external service deliveries relating to room bookings with the Room Set up Technician
- Provide break cover for Lobby Reception team when needed
- Assisting with meeting room set up and down along with audio-visual equipment when needed
- Maintain a neat and well-groomed appearance as per uniform guidelines
- Meet and Greet guests and clients in a professional manner and escort them to the meeting rooms as required
- Assist with Concierge and administrative support as required
- Offer/ serve refreshments as required, assist with event services as required
- Any additional duties as instructed from the FOH Team Leader

**Key Requirements**:

- Superior organisational skills, professional presentation and attention to details
- Intermediate MS Office skills and room booking software experience preferable
- Excellent communication skills
- A positive attitude and a flexible and adaptable nature
- Ability to work within a team and independently when needed is crucial

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity.

As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

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