Client Site Manager

2 weeks ago

Wellington City, New Zealand Canon Full time

Located in Wellington CBD
- Modern Office Suites
- Fantastic Opportunity

LI-MM1

**About Us**

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

**About the Role**

We are seeing for a highly committed and motivated Client Site Manager who will establish and maintain a day-to-day relationship with the clients and ensure customer needs are met and exceeded. You’ll also provide feedback to the leadership team to ensure they are regularly updated on performance against KPIs and SLA and issues.

**Scope of the role includes**:

- Managing and developing team member(s) to ensure effective service delivery
- Leading the Client Services operations at the specific client location.
- Supporting with hands-on delivery (catering, concierge, hosting) of Client Services as and when needed
- Supporting wider workplace operations for the client when requested
- Managing and Authorising site payroll within company timeframes
- Managing FTE count on site to salary/wage budget
- Completing all relevant financial reporting
- Recruitment - interviews, CV screen, on boarding requirements
- Site planning in place including continuity and business plans
- Providing trend analysis and statistical reporting monthly
- Ensuring that the site is compliant with Canon and our client’s Health and Safety Standards

**About you**

You will ensure budgets are adhered to and productivity, client projects and employee engagement targets are achieved through planned management and effective leadership for our customers or site. You should have a keen eye for details and always work with accuracy with a good level of computer literacy. You should possess a good communication skill, excellent administrative, time management, organisation skills and have the desire to deliver and exceed our client expectations.

Key Skills and experience include;
- A track record of building and leading teams
- Proven planning and organising experience in a team-based environment
- Experience in Hospitality, Front of House and or Guest experience preferred
- Must have a flexible and adaptable mindset

In return you will have an opportunity to join a highly regarded global brand committed to investing in its people’s learning and development.

If this sounds like you, we’d love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Successful applicants will be notified of next steps.

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