Client Service Specialist

5 months ago

Auckland City, New Zealand Marsh Full time

**Client Service Specialist**

We have a fantastic opportunity for someone that is keen to start their career in the insurance broking and risk advisory services industry as a **Client Service Specialist **in our **Auckland **office.

**This is a full-time permanent role.**

**Client Service Specialist**

**What you’ll be doing**:
Provide support to client facing Brokers in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation, including sending closing documentation to appropriate parties.

**What we can offer**:

- A competitive salary with flexible working arrangements that suit both your needs and ours.
- Comprehensive benefits programs including enhanced parental leave, 1 day paid voluntary leave every year, Degreed learning management system to your career, career mobility, open plan offices with fresh fruit and biscuits, medical cover & discounted home, contents, travel and car insurance.
- 23 days holiday with the option to buy additional leave each year.

**We will count on you to**:

- Ensure timely and accurate production/processing of such things as invoicing, quotations, calculations, complex and confidential documentation, etc.
- Ensure timely and accurate production of reports.
- Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
- Processing of complex transactions and resolution of escalated matters within SLA.
- Maintain a basic understanding of the core aspects of relevant Insurance and related legislation.
- Support Senior Account Executives/Principals with the development, implementation and management of risk management and insurance programs, which accurately address customer needs.
- Adhere strictly to the Company's Quality practices and other systems and procedures.
- Build and maintain strong working relationships with internal and external stakeholders.
- Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements.

**What you will bring**
- University degree desirable but not necessary.
- 1-2 years administration experience desirable.
- Clear and concise oral and written communication skills.
- Strong numerical skills.
- Excellent organisation skills and ability to prioritise work and meet deadlines.
- Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel.
- Eagerness to learn.
- Team player with a great sense of humour

**Why work at Marsh New Zealand?**

Aside from the typical perks you’d expect from a corporate company in New Zealand (fresh fruit, discounts and amazing offices), one of the best things about Marsh is our people. You’ll join an inclusive, diverse team with talented people from all over the globe.

We support many types of flexible working arrangements which allows you to balance your work, your life and your passions. We offer a great remuneration package which includes shares and life insurance in addition to your base salary plus a range of leave options to suit your well-being.

Our work environment encourages continuous improvement and career development. Our culture is one we’re immensely proud of - from the moment you step through our doors, you’ll feel welcome.

**You’ll be joining a leading business**

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

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