Senior Acquisition and Retention Manager

1 month ago


Auckland City, New Zealand BNZ Full time

**Ko mātou tēnei | This is Us**

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise 'If you can imagine a better future, let's find a way'.

We have an opportunity for a kiritaki (customer) focussed product professional to join our wider Customer, Products and Services (CP&S) tīma (team) as Senior Acquisition & Retention Manager. We are an acquisition, kiritaki experience, and retention (ACER) tīma delivering to the CP&S product strategies and validated kiritaki retention and acquisition opportunities.

This is an exciting opportunity to be part of key transformation journeys to help shape the future state kiritaki experience through data and new capability.

**Mō te Tūranga | About the Role**

We sat down with our Head of ACER Proposition & Delivery, and they let us know the following about the tūranga (role).

You will be leading the development and execution of kiritaki acquisition and retention strategies for business banking ngā kiritaki (customers) alongside our key partners across the organisation. You will orchestrate different parts of the enterprise to cross functionally deliver with excellence.

**What is the most exciting thing about this opportunity?**

This is an opportunity rich environment coupled with a large transformation agenda within BNZ and the ability to influence that agenda with a kiritaki centric focus. So, there is some really exciting mahi ahead

**What is the most challenging thing about this opportunity?**

Identifying and prioritising the most valuable mahi/opportunities across our business kiritaki segment and getting buying from our key partners across the organisation to cross collaborate and deliver incremental value for our ngā kiritaki.

**What is the tīma culture and environment like?**

We have a very open and inclusive tīma. We're knowledgeable and also looking to share and develop our experiences.

Owning your business kiritaki portfolio acquisition and retention plan and implementation, and stakeholder relationships to deliver with executional excellence.

**What attributes will this person display in order to be successful in this tūranga?**

We are looking for someone who is kiritaki obsessed, who understands how to use data and insights to design solutions for kiritaki and business opportunities. You are skilled at building strong working relationships across the bank and have a passion for driving results with a test and learn mindset.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**
- Applications close 28 February 2024._


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