Customer Retention Manager

**About the role** You’ll be reporting to our Customer Engagement and Insights Manager, where your expertise will be key in uncovering valuable insights into customer preferences and behaviours. Your findings will significantly shape our engagement strategies, driving us closer to our objectives. We will count on your recommendations to implement changes...

About the roleYou'll be reporting to our Customer Engagement and Insights Manager, where your expertise will be key in uncovering valuable insights into customer preferences and behaviours. Your findings will significantly shape our engagement strategies, driving us closer to our objectives.We will count on your recommendations to implement changes that...

Are you ready to Chase the Sun by pursuing a career with Suncorp New Zealand? As part of one of Australia’s and New Zealand’s leading financial services groups, you’ll help us live our purpose every day - to build futures and protect what matters - for our customers, our communities and each other. And you’ll be supported to grow your own future...

Why VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry.Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry.Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which employees are...

**Are you ready to support MAS's mission of delivering seamless Member experiences?** We're seeking expressions of interest for the **Business Retention Associate** role to join our General Insurance Business Facilitation Team in Wellington. This is a **12-month backfill secondment position**, operating on **reduced hours of 22.5 hours per week**. As a key...

**Company Description** WM New Zealand Limited is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. Permanent Full-time Opportunity Location - Lower North Island...

**Company Description** Waipapa Taumata Rau | The University of Auckland** The University of Auckland is New Zealand’s leading university and 65th in the QS World University Rankings 2024. Employing over 9,000 staff supporting over 46,000 students, we are one of NZ’s largest and most diverse employers. Our mission and values place a strong emphasis on...

**Why You'll Love Working with Tower** At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races,...

Senior client retention advisory role - KiwiSaver and Investments - Hybrid - WFH days, Career progression, great team! - Blend of client re-engagement, data analysis, strategy and reporting In an office of 100 +, you will be part of a specialist team of two that proactively connects with customers considering a change in providers. Your role is to...

**Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole...

We are looking to add another Member Retention Specialist to our high performing team. If you're genuinely passionate about providing exceptional customer service and looking for some flexibility, this could be the role for you. **What we do**: We contact our AA Members to ensure their Membership is up to date, and that they are making the most of the...

We are delighted to partner exclusively with **World Vision NZ** on recruiting for this key **fixed term contract** role! World Vision is a global humanitarian organisation that needs no introduction, sponsoring children in need, the famous 40 Hour Challenge and providing emergency aid for regions struck by natural disasters among other initiatives. This...

**Job Overview**: **Responsibilities**: - Develop and maintain long-term relationships with key clients. - Serve as the primary point of contact for client inquiries and issues. - Coordinate with internal teams to ensure timely delivery of services and solutions. - Identify opportunities to enhance customer satisfaction and increase client retention. -...

Location: Wellington Type: Permanent / Full Time Reference: 453491 This fast-growing private sector company have achieved remarkable success since their inception in 2016 and have evolved to be a must-have service for their valued customers. As part of their growth they are now on the lookout for a Head of Customer to lead the Customer function. We’re...

Reignite our Client passion for our service - Solutional & Nurturing process - Purpose led business where education is our mantra Employsure is the leading workplace relations specialist in Australia and New Zealand. We empower employers, providing them with the knowledge and strategies to ensure fairness and safety in the workplace, something which is...

**Company Description** Mō mātou - What is our story?** Clarus Group safely delivers the vital energy New Zealand needs to thrive today and in the future. From small beginnings in Taranaki, our Rockgas, Firstgas, Firstlight, Flexgas and Gas Service NZ operations now span the length and breadth of Aotearoa — so you’re never far away from our good...

We are looking for a Customer Care Location (CCL) Manager to lead a team of Logistics Specialists based in Wellington. ** Your Responsibilities**: - Driving and supporting your team to deliver customer excellence alongside the Sales and Operations Teams - Leading, motivating and coaching your team - creating strong team morale by being open, responsive and...

At **DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are **Here...

**Location**: Wellington Type: Permanent / Full Time Reference: 635711 Our client is looking for someone to deliver top notch customer outcomes that keep customers happy, increase retention and long-term engagement! In time you will develop detailed customer insights and work with the broader business to enhance and build there offering. To be considered...