Head of Acquisition Experience

2 weeks ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. **Our people come first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

**What will you be doing?**

As our Head of Acquisition Experience, you'll be at the forefront of shaping and executing strategies to ensure that our acquisition customer experience sets the industry standard. With a focus on driving digital-first acquisition, you'll spearhead the development of Tower's eCommerce and connected acquisition channel customer experiences, making every interaction seamless and engaging. In this pivotal role, you'll provide strategic leadership and management to our Product Owners for Tower's public website and Purchase Journey squads. Your mission? To create a world-class digital acquisition experience that our customers rave about. You'll collaborate closely with our Revenue, Brand, and Marketing leadership team, as well as our contact center and broader digital and technology teams, providing invaluable insight, expertise, and governance on digital sales processes to ensure effective risk management.

You'll also build and foster strong relationships with key stakeholders, quickly gaining buy-in and influencing others to deliver transformative change.

**You can expect to be across the following**:

- Own the acquisition customer experience across Tower's online and offline channels with a focus on driving digital first strategies and creating beautifully simple and rewarding experiences.
- Work collaboratively with the Revenue, Marketing and Brand leadership team to ensure the strategic direction of the acquisition journey aligns with our business priorities.
- Drive the acquisition and eCommerce journey by leading and overseeing both the Website squad and Purchase Journey squads.
- Actively drive digital adoption to achieve our digital sales adoption and efficiency objectives.
- You will take ownership of Tower's sales NPS across online and offline channels and actively drive strategies to improve customer effort scores and NPS results through delivery of simple, easy journeys
- Provide strategic Leadership to the Purchase squad and Website squad including ownership over Tower's SEO strategy, digital acquisition channel experience and content across the journeys.
- Ensure robust processes are in place for the management of the Tower public website and Purchase journey experience, providing oversight and governance on digital sales processes and website and purchase journey delivery, including promotions to ensure effective risk management.
- Work closely with the Contact Centre and Pacific distribution to ensure good customer outcomes during sales conversations and that we have good sales and sales QA processes in place.
- Support delivery of key strategic initiatives impacting website and purchase journey aligned to business priorities.
- Support the Chief Revenue, Marketing and Brand officer with Quarterly and Annual strategic planning to support the wider Marketing and Brand business unit

**What you'll need**

You will possess strong strategic acumen, exceptional communication skills, and the ability to build strong relationships with key stakeholders to drive transformative change.

**To be successful in this role, you will also be able to demonstrate the following**:

- 8-10+ years experience working in Propositions, Strategy or Marketing roles(Insurance or Financial Services Industry would be beneficial)
- Good understanding of the Insurance/Financial Services industry and product ranges would be ideal
- Proven experience driving business growth and customer satisfaction through acquisition experience
- An accomplished and inspiring leader with excellent stakeholder management skills and the ability to co-operate and collaborate with other senior leaders across the business
- Strong analytical skills with a deep understanding and appreciation of customer and market insight data
- Strong communication and presentation skills with the exceptional ability to engage and influence people of all levels.
- Enterprise-wide thinking, commercial acumen and problem solving with the ability to know what to drive and what not to
- Significant experience in General Insurance product knowledge
- The ability to deal with a complex operational environment, undergoing significant change.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights Include:

- 16 weeks p

  • Head of Site Acquisition

    2 months ago

    Auckland City, New Zealand Tait - New Zealand Full time

    The Tait-Kordia Joint Venture has an exciting opportunity for a Head of Site Acquisition to join their team on a two year fixed-term basis. **About the Company**: The Tait-Kordia Joint Venture is a newly established company tasked with constructing and operating a Public Safety Network (PSN). Its primary aim is to enhance the communications capabilities of...

  • Head of Site Acquisition

    1 day ago

    Auckland City, New Zealand Tait - New Zealand Full time

    The Tait-Kordia Joint Venture has an exciting opportunity for a Head of Site Acquisition to join their team on a two year fixed-term basis. **About the Company**: The Tait-Kordia Joint Venture is a newly established company tasked with constructing and operating a Public Safety Network (PSN). Its primary aim is to enhance the communications capabilities of...

  • Site Acquisition Manager

    2 months ago

    Auckland City, New Zealand Tait - New Zealand Full time

    The Tait-Kordia Joint Venture has an exciting opportunity for a Site Acquisition Manager to join their team on a two year fixed-term basis. **About the Company**: The Tait-Kordia Joint Venture is a newly established company tasked with constructing and operating a Public Safety Network (PSN). Its primary aim is to enhance the communications capabilities of...

  • Site Acquisition Manager

    1 day ago

    Auckland City, New Zealand Tait - New Zealand Full time

    The Tait-Kordia Joint Venture has an exciting opportunity for a Site Acquisition Manager to join their team on a two year fixed-term basis. **About the Company**: The Tait-Kordia Joint Venture is a newly established company tasked with constructing and operating a Public Safety Network (PSN). Its primary aim is to enhance the communications capabilities of...

  • Head of Ib Language Acquisition Content, Revision

    3 weeks ago

    Auckland City, New Zealand Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Revision Village is the #1 IB Mathematics Resource as voted by IB Students & Teachers. We've recently added IB English courses, and are looking to add IB English, Spanish, and French B into the mix. This is a completely **flexible**, entirely...

  • Property Acquisition Specialist

    4 weeks ago

    Auckland City, New Zealand 2degrees Mobile Limited Full time

    Want to join the good fight for fair? **PROPERTY ACQUISITION SPECIALIST** **Your role, Your journey| Te Huarahi Whakatipu** Join our innovative team at 2degrees and lead the way in securing strategic properties across a vast array of functions and asset types. You'll champion environmental sustainability, cultivate meaningful connections with communities...

  • Talent Acquisition Coordinator

    3 weeks ago

    Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Here at BNZ, it's about more than just banking. We mahi (work) together in an agile, energising environment to create innovative solutions though our promise 'If you can imagine a better future, let's find a way'. The Talent Acquisition tīma (team) is a fun, collaborative tīma and sits as part of the wider People &...

  • Head of IB Language Acquisition Content Revision Village

    2 weeks ago

    Auckland, Auckland, New Zealand Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations livesRevision Village is the #1 IB Mathematics Resource as voted by IB Students & Teachers. Weve recently added IB English courses and are looking to add IB English Spanish and French B into the mix.This is a completely flexible entirely remote role that...

  • Head of IB Language Acquisition Content, Revision Village

    2 weeks ago

    Auckland, Auckland, New Zealand Crimson Global Academy Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations' lives?Revision Village is the #1 IB Mathematics Resource as voted by IB Students & Teachers. We've recently added IB English courses, and are looking to add IB English, Spanish, and French B into the mix.This is a completely flexible, entirely remote role...

  • Senior Loans Acquisitions Advisor

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    An exciting and rare opportunity has arisen to join the national Museum of New Zealand Te Papa Te Papa Tongarewa as Senior Advisor Loans and Acquisitions, to lead a team of dedicated and skilled professionals caring for and supporting the outreach and livelihood of Te Papa's collections. Reporting to the Head of Collection Access, and leading a team of two...

  • Partner - Talent Acquisition

    2 weeks ago

    Auckland City, New Zealand Te Wānanga o Aotearoa Full time

    **About us**: Te Wānanga o Aotearoa (TWoA) is New Zealand’s second largest tertiary institution, and we’ve been providing transformational education opportunities to New Zealanders for over 35 years. Our vision of **‘Whānau transformation through education’** drives our commitment to being at the forefront of tertiary education underpinned by...

  • Talent Acquisition Analyst

    4 weeks ago

    Auckland City, New Zealand Fonterra Full time

    **General Information**: - Date Published- 16-Mar-2023- Advertising Ends- 30-Mar-2023- Country- New Zealand- Location- Auckland- Role Type- HR- Work Type- Permanent- ID#- 3956**Position Description**: **Our Co-operative** **Te Mātāpuna toa takitini** *** - Fonterra’s strength is in the collective.- We are a Co-operative created and owned by Aotearoa...

  • Senior Acquisition and Retention Manager

    4 weeks ago

    Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise 'If you can imagine a better future, let's find a way'. We have an opportunity for a kiritaki (customer) focussed product professional to join our wider Customer, Products...

  • Head of Experience

    7 days ago

    Auckland City, New Zealand Star Group Full time

    Star Group is a very recent merger of Joylab and Kapura, two extraordinary communities of top-notch bars, pubs and restaurants dotted across the country. We’ve all been hard at work for over 15 years creating great businesses and now we’ve decided we’re just better being together. This is an exciting time for the network as we embark on a new journey...

  • Senior Talent Acquisition Consultant

    4 weeks ago

    Auckland City, New Zealand ASB Bank Full time

    **Senior Talent Acquisition Consultant** ***: Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating the financial progress for all New Zealanders. Due to internal progression we have two amazing opportunities within...

  • Head of Talent Acquisition

    4 weeks ago

    Wellington City, New Zealand Jacksonstone & Partners Full time

    **Join a national tertiary organisation that is serious about culture, connection and tauira success.**: - **Newly created strategic leadership position.**: - **Poneke or Te Awamutu location with flexibility to fit around your needs.** **Ko wai mātou | Who are we?** Te Wānanga o Aotearoa has been providing transformational education opportunities to...

  • Marketing Manager

    4 weeks ago

    Auckland City, New Zealand NZME Full time

    **THE ROLE**: We’re on the hunt for an experienced Marketing Manager to join us and lead the charge on our B2B Acquisition strategy. Alongside the Head of B2B Marketing and Engagement and the wider B2B Marketing team, you’ll be responsible for developing and implementing a results focused B2B Acquisition marketing strategy. Taking a customer-centric...

  • Head Of Experience

    3 days ago

    Auckland, New Zealand Star Group Full time

    Star Group is a very recent merger of Joylab and Kapura, two extraordinary communities of top-notch bars, pubs and restaurants dotted across the country. We've all been hard at work for over 15 years creating great businesses and now we've decided we're just better being together. This is an exciting time for the network as we embark on a new journey to...

  • Partner - Talent Acquisition

    2 weeks ago

    South Auckland, New Zealand Te Wananga o Aotearoa Full time

    **About us**: Te Wānanga o Aotearoa (TWoA) is New Zealand’s second largest tertiary institution, and we’ve been providing transformational education opportunities to New Zealanders for over 35 years. Our vision of **‘Whānau transformation through education’** drives our commitment to being at the forefront of tertiary education underpinned by...

  • Head of Admissions

    4 weeks ago

    Auckland City, New Zealand Inspired Full time

    Inspired Education is the leading global group of premium schools, with a portfolio of over 80 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 70,000 students receive a world-class learning experience from Kindergarten to Year 13. In over 23 countries, Inspired schools...