Southern Regional Service Manager

2 weeks ago


Christchurch, New Zealand FUJIFILM Full time

Permanent, full time position
- Internationally renowned and global industry-leading company
- Excellent staff benefits

**About FUJIFILM Business Innovation**

FUJIFILM Business Innovation is committed to offering innovation to businesses globally to help maximize their organizational strengths. As a USD$9 billion enterprise with approximately 40,000 employees globally, our portfolio includes R&D, manufacturing, and sales of world-class multifunction printers, production

**About the role**

We are looking for a Southern Regional Service Manager to lead and empower a large, widely skilled, and geographically dispersed workforce in the Southern regions. If you are a skilled leader with a passion for customer satisfaction and team development, this is an exciting opportunity to make a significant impact.

The position of Southern Regional Service Manager is responsible for delivering leading service outcomes with effective use of manpower, technology and business resources that promotes repeat business in the customer’s decision-making process.

Other duties include:

- Build extensive internal and external networks, and can draw on this expertise to continually develop FBNZ service delivery value proposition
- To manage the team, allocating work while ensuring effective use of team skills and achievement of deadlines, as well as offering guidance and assistance when required
- Liaise with team members on a regular basis to ensure the correlation of activities
- Attend scheduled key customer performance reviews and take actions on issues that directly affect customer equipment performance, Customer complaints, and cost-effective servicing.
- Sound decision-making skills, with the ability to prioritize tasks and manage competing priorities effectively.
- Proactive and results-driven approach, committed to delivering exceptional customer service.

**Skills & experience**

We are looking for someone who has exceptional leadership skill. Along with this, you will also have:

- Demonstrated experience in a service orientated management role
- Extensive knowledge of technical field operations
- Proven leadership expertise
- Excellent ability to work autonomously and prioritise workload
- Outstanding communication and commitment to customer satisfaction

**Benefits**
- Company Car provided with personal use allowance
- Superannuation (Only 4% of companies in New Zealand offer Superannuation)
- Southern Cross Health Insurance (fully funded)
- Health & Wellbeing Subsidy
- Extra Birthday annual leave day provided
- Variety every day travelling across our region visiting customers

**Please note that applicants with the right to work in New Zealand will only be considered for this position


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