Team Leader Donor Relations

7 months ago

Christchurch, New Zealand NZ Blood Service (NZBS) Full time

**Permanent, full time**:

- **Territory Management Leadership role**:

- **Managing a Sales and Customer Service Team**

We have an exciting opportunity for an energetic and experienced leader who wants to play a big part in saving people's lives by leading a dynamic Donor Relations team in Christchurch and Dunedin (Southern Region). This position directly reporting to the Regional Manager and has approximately 9 direct reports.

**About New Zealand Blood Service**

New Zealand Blood and Organ Service (NZBS) is dedicated to saving lives. Every year, tens of thousands of generous people donate their time, blood and plasma to us for free. In addition to our vein to vein service in transfusion we also provide national services in organ transplantation, cellular therapies and tissue banking. We exist to ensure the efficient delivery of safe blood and tissue products on a time critical basis throughout New Zealand and through the generosity of our donors, we are able to help save lives.

Our shared values are at the heart of our organisation's culture and guide our behaviour each and every day. These values inspire, motivate us and drive us to provide the very best service to the New Zealand public.

Watch this video to see what our people say about the NZBS values they admire the most.

**About the role and about you**

By supporting the wider blood service team, the primary objective of this position is to lead the Donor Relations team in Christchurch / Dunedin to achieve blood collection requirements. The Team Leader is responsible for ensuring our Donor base is sufficient to meet the clinical demands for blood and blood products in the region. Not only is it important to build and maintain our vital volunteer Blood Donor database, but they will be pivotal in raising the profile of NZBS in the business community and ensuring local collection targets are met. The need to increase the donor base as collection requirements for the Southern Region are increasing by in excess of 8% year on year.

As the Donor Relations Team lead you will lead and coach a dedicated team ensuring all activities are carried out to meet collection requirements. This includes the territory management, coordination of blood drives, managing Team Red accounts and running promotional events to recruit new donors and collaboratively work with internal teams to maximise donor retention. The role has a strong community and corporate focus, hence it is essential that you have networking skills, confidence and credibility to coach and lead the team to present to wide-ranging audiences, such as schools through to corporate businesses.

Your success in this role will depend on your extensive experience in staff management, territory management, planning and your proven record in sales and customer retention. You will be a people person with experience in developing a high performing team, solution focused, goal oriented and a competent manager. You can communicate performance expectations clearly as well as acknowledge success and effort.

The Team Leader is responsible for meeting collection targets and promoting blood donation in the Southern region. We have three donor centres - Christchurch (Lester Lane and Tuam Street), Dunedin along with a Whole Blood Mobile drive within the region (South Island wide).

**If you have passion, innovative ideas and the desire to make a difference to people's lives, we want to hear from you now

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