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Claims Administrator
4 weeks ago
**Position**
**Claims Administrator**
**Division**
Alpha Recruitment**Job Type**
Temp**Location**
Auckland - Central**Ref#**
NO40441**Posted**
11 May 2023**Close off**
11 June 2023Our client is an international organisation who is a leading provider of risk and claims management services throughout the world and they are looking for a bright and motivated customer service professional to join their Auckland based team.
In this role you will be working within a busy team providing exceptional customer service to clients while managing appointments and triaging to progress claims in an efficient and professional manner.
This is a long term temp assignment working full time hours (Mon-Fri) and based within Auckland's CBD.
**The Role**
- Assisting with management of claims, ensuring they are processed in a timely manner and with a high level of accuracy
- Answering incoming calls from our Customers, Clients and Supply Chain network
- Gathering appropriate level of information and details to complete a comprehensive triage with customers.
- Planning and booking assessment appointments in consultation with Assessors, and other services as required
- Participating positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- Understanding and interpreting insurance policies across a range of products
- General administration duties related to claims including information gathering, follow-up with repairers and obtaining photos, quotes, requotes and any additional information
- Other ad hoc duties as required by the case management team
- Previous experience in a fast paced customer service/call centre role is essential
- Knowledge of insurance operational processes, practices and risk management would be an advantage
- Strong resilience and able to work in a high-pressured environment
- The ability to multi-task and problem solve with an eye for detail
- Excellent customer service skills; empathy and dispute resolution capability, with strong influencing and negotiations skills
- Competent in use of Microsoft Office, with the ability to efficiently learn new systems
- Ability to meet critical timeframes and deadlines
- Enthusiasm and initiative, with the willingness to contribute to a dynamic, professional and positive team environment
**Or, for further information about this job, please contact**:
Natasha Fletcher
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