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Technical Claims Administrator

1 month ago

Auckland City, New Zealand Ando Insurance Group Limited Full time

At Ando, we’re taking a fresh approach to the way insurance works in New Zealand.

Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences.

We have an exciting opportunity for a highly motivated professional with excellent relationship and people skills to join our high performing Technical Claims team as a Technical Claims Administrator.

The main purpose of the Claims Administrator is to support the Technical Claims Functions by managing all administrative duties to drive our claims forward, assisting with management of the inboxes, act as communication between systems and service providers, and provide a centralized source of administrative information for staff and management as required.

**Helping our business grow and succeed in a challenging and changing environment, you’ll be responsible for**:

- Managing and developing customer relationships to ensure a positive customer experience.
- Understanding the end to end claims process and effectively and accurately producing notes on electronic claim files.
- Providing assistance with lodging claims and providing clients with empathy, certainty, guidance and support when requested**.**

**Perks of being an Andonian (not just limited to the below)**:

- Wellbeing (Sick) Leave 20 days per annum
- 1 week of paid parental discretionary leave to either parent
- $500 annual wellbeing allowance
- Discounted Ando Insurance Policies
- Hybrid working environment
- Dog friendly offices
- Social Club
- Life & Income Protection Insurance
- Career Coaching & Professional Development Support
- Employee Assistance Program

Our customers are at the heart of everything we do at Ando. You’ll need a commitment to providing the highest level of customer satisfaction and a desire to make the complex seem simple. This role will give you the opportunity to challenge and develop your commercial knowledge in an environment that encourages flexibility and forward thinking.