Customer Engagement Specialist

1 month ago


Napier, New Zealand Napier City Council Full time

Ocean Spa has a vacancy for a dynamic Customer Engagement Specialist to join our team on a permanent basis, working 40 hours across 7 days as per roster.

Our team of Customer Engagement Specialists deliver exceptional customer service to our visitors, ensuring everyone feels welcome and informed in a friendly, supportive, diverse and inclusive environment.

**Your main responsibilities will include**:

- Ensure every interaction counts and every customer has a positive, friendly and helpful experience
- Responding to all enquiries and giving accurate information
- Having up to date knowledge about the facility's operations and schedules
- Handling all bookings
- Performing cashier duties and general administrative tasks as required
- Contributing to the ongoing pro-active support of health and safety strategies and policies

**To be successful in this role you will have the following skills**:

- A track record of offering exceptional customer service.
- Accurate and speedy cash handling skills, and experience with electronic cash registers.
- General clerical and administrative skills, with basic computer literacy.
- Excellent communication skills.
- An outstanding phone manner with a passion for resolution.
- Great attention to detail and accuracy of work.
- Passionate about building relationships with people from all walks of life within our community and visitors
- Flexibility and thinking outside the box.

**About Us**

Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?

At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.

Please visit Napier City Council Careers website to see full job description

Job Description - Customer Engagement Specialist
- Department
- Community Services
- Locations
- Ocean Spa
- Employment Type
- Permanent
- Hours
- Full Time



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