Team Leader Customer Engagement

4 months ago


Napier, New Zealand Napier City Council Full time

Napier Aquatic Centre are looking for a passionate and motivated individual to join their team as Team Leader - Customer Engagement.

This facility has a number of services it offers our community, from indoor swimming pools, outdoor Spray Park and BBQ areas to Fitness classes and our Learn to Swim pool. You will be managing a small team of 3-4 who will be the first point of contact for those entering the facilities to enjoy any of above services.

**What you'll be doing**:

- Lead the ongoing development of a high performing and competent team
- Coach, mentor and develop team members
- Ensure the establishment of a strong stakeholder/customer and solutions focused culture
- Manage team performance in accordance roles, expectations and values.
- Empower employees to take responsibility and accountability for their jobs and agreed deliverables. Delegate responsibility and expect ownership and regular feedback
- Lead employees using the performance management and development process that encourages employee contribution and includes setting KPI’s, feedback, and regular performance discussions and review
- Ensure that rosters are maintained and the service delivery occurs without disruption on a day to day basis

**What you'll bring**:

- 3- 4 years experience in senior customer service role
- Significant marketing and management experience preferably in the recreation industry
- Proven experience leading a team to achieve shared objectives
- Use of customer databases, financial systems and processes
- Ability to plan and manage business and financial plans
- Energy, enthusiasm, creativity, self-motivation, and a sense of humour

**About Us**

Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?

At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.

Please visit Napier City Council Careers website to see full job description

Job description - Team Leader Customer Engagement
- Department
- Community Services
- Locations
- Napier Aquatic Centre
- Employment Type
- Permanent
- Hours
- Full Time



  • Napier, New Zealand Napier City Council Full time

    Ocean Spa has a vacancy for a dynamic Customer Engagement Specialist to join our team on a Fixed Term basis, working 40 hours across 7 days as per roster. Our team of Customer Engagement Specialists deliver exceptional customer service to our visitors, ensuring everyone feels welcome and informed in a friendly, supportive, diverse and inclusive...


  • Napier, New Zealand Napier City Council Full time

    Ocean Spa has a vacancy for a dynamic Customer Engagement Specialist to join our team on a permanent basis, working 40 hours across 7 days as per roster. Our team of Customer Engagement Specialists deliver exceptional customer service to our visitors, ensuring everyone feels welcome and informed in a friendly, supportive, diverse and inclusive...


  • Napier, New Zealand Napier City Council Full time

    MTG Hawke’s Bay has an exciting opportunity for a Team Leader Customer Service to join our Visitor Engagement team. As the Team Leader Customer Service, you will oversee a team of dedicated Customer Service Assistants, ensuring the delivery of outstanding service to all visitors. You will be responsible for managing day-to-day operations, fostering a...


  • Napier, New Zealand Napier City Council Full time

    Napier City Council seeks an effective Team Leader to bolster our Community Strategies team on a full-time, permanent basis. As the Team Leader, you will plan the strategic direction setting for our Community Advisors team and overseeing the implementation of community policies, plans, and projects. Your pivotal role will also help coordinate your team's...

  • Freight Team Leader

    3 months ago


    Napier, New Zealand Post Haste Group Full time

    **Freight Team Leader** **Post Haste Group** **Hawkes Bay** **Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and staff alike. The...

  • Team Leader

    4 months ago


    Napier, New Zealand Waste Management Full time

    **About us** Waste Management is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. We have an exciting opportunity for a hands-on Team Leader to join our...

  • Team Leader Compliance

    4 months ago


    Napier, New Zealand Napier City Council Full time

    Here’s your chance to lead a small and mighty team committed to making Napier City the best place to live, work and play. We need an experienced regulator to lead our Compliance Team, bringing technical competence, and solutions-based customer service to the table. You and your team are key to Council creating a well-functioning, safe and vibrant city. As...


  • Napier, New Zealand Napier City Council Full time

    Napier City Council has an opportunity for a highly motivated and experienced Team Leader Planning & Compliance to join our team. In this role, you will be responsible for the day to day management of the resource consents and compliance functions and leadership of the Planning and Compliance team. As an integral member of City Strategy - You will ensure...


  • Napier, New Zealand Napier City Council Full time

    Napier City Council has an opportunity for a qualified, experienced and customer focussed Team Leader to join our Building Consents team. If you have a background in construction, building processing or building consents, and are looking to take a step into leadership, we want to hear from you! Responsibilities include: - Coordinate the daily operations of...

  • Clinical Team Leader

    4 months ago


    Napier, New Zealand Napier District Masonic Trust Full time

    Napier District Masonic Trust, consisting of Taradale Masonic Resthome and Hospital and Elmwood Masonic House and Hospital, has an excellent reputation for providing quality residential aged care and affordable retirement village accommodation. An exciting opportunity has arisen for an experienced Registered Nurse with outstanding leadership skills to join...


  • Napier, New Zealand Napier City Council Full time

    Are you passionate about enhancing community spaces and leading dynamic teams? We're seeking an experience Asset Manager, known internally as our Team Leader Open Spaces. You'll manage a diverse portfolio of community areas, including parks, reserves, sports grounds, playgrounds, cemeteries, and public toilets. In this pivotal role, you'll align team...


  • Napier, New Zealand DX Mail Full time

    **We have an exciting opportunity to join our team as Hawkes Bay Postie Team Leader.** A great advancement if you’re looking to increase your skillset and make a difference to support and build a successful delivery network. **Here's what you'll do** As Postie Team Leader, you will be required to provide overall staff supervision and support for the...


  • Napier, New Zealand Napier City Council Full time

    At Napier Municipal Theatre, we pride ourselves on delivering extraordinary events that leave a lasting impression. From school shows to your romance productions to your laugh so hard comedy shows, we strive to ensure that all events run smoothly and deliver unforgettable moments. In this role you will be responsible for overall accountability for the...

  • Line Leader

    3 months ago


    Napier, New Zealand ABB Full time

    **Line Leader**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Team Leader

    4 months ago


    Napier, New Zealand EC Credit Control Full time

    **Process Improvement & Product Delivery Manager** **Don’t miss out on your opportunity to shape and grow our team.** - Join us in a fast-paced role leading our Commercial Risk Mitigation team and working with our wide variety of small business clients throughout New Zealand and Australia - Bring your leadership, direction, and management ability to the...

  • Butchery Team Leader

    4 weeks ago


    Napier, New Zealand Foodstuffs North Island Full time

    The primary role of the Butchery Department Manager is to maximise sales and achieve specified profit margins whilst managing expenses, stock levels and the Department Team so that our customers receive an outstanding shopping experience. With solid management experience and a Butchery Qualification behind you, you will confidently manage the day-to-day...

  • Team Leader

    3 months ago


    Napier, New Zealand LGJobs Full time

    tihei mauri ora!_ - Nau mai, haere mai, tahuti mai ki Heretaunga!_ - Heretaunga haukunui, Heretaunga ararau, Heretaunga haaro te kaahu, Heretaunga takoto noa!_ - Welcome to Heretaunga, the area renowned for its rich and fertile landscape that is sustained by its life-giving dews and waterways. Welcome to Heretaunga, whose beauty is observed by the sharp eye...

  • Team Leader

    4 months ago


    Napier, New Zealand LGJobs Full time

    **About The opportunity | Ko te āheinga**: HBRC is a dynamic organisation dedicated to making a positive impact in our community. We are seeking a passionate and experienced individual to join our team as a Team Leader in Policy and Planning. In this role, you will play a pivotal part in shaping our strategic initiatives and ensuring that our projects align...

  • R&d Lab Team Leader

    1 month ago


    Napier, New Zealand ABB Full time

    **R&D Lab Team Leader**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...


  • Napier, New Zealand Food and Fibre Centre of Vocational Excellence Full time

    At Food and Fibre Centre of Vocational Excellence Head of Strategic EngagementLocation: Hawkes Bay About UsThe Food and Fibre CoVE is an initiative of the Food and Fibre Centre of Vocational Excellence Society Incorporated, whose members include representatives of industry peak bodies, employers, and training providers from the food and fibre sector. Our aim...