Team Leader Customer Engagement

7 months ago


Napier, New Zealand Napier City Council Full time

Napier Aquatic Centre are looking for a passionate and motivated individual to join their team as Team Leader - Customer Engagement.

This facility has a number of services it offers our community, from indoor swimming pools, outdoor Spray Park and BBQ areas to Fitness classes and our Learn to Swim pool. You will be managing a small team of 3-4 who will be the first point of contact for those entering the facilities to enjoy any of above services.

**What you'll be doing**:

- Lead the ongoing development of a high performing and competent team
- Coach, mentor and develop team members
- Ensure the establishment of a strong stakeholder/customer and solutions focused culture
- Manage team performance in accordance roles, expectations and values.
- Empower employees to take responsibility and accountability for their jobs and agreed deliverables. Delegate responsibility and expect ownership and regular feedback
- Lead employees using the performance management and development process that encourages employee contribution and includes setting KPI’s, feedback, and regular performance discussions and review
- Ensure that rosters are maintained and the service delivery occurs without disruption on a day to day basis

**What you'll bring**:

- 3- 4 years experience in senior customer service role
- Significant marketing and management experience preferably in the recreation industry
- Proven experience leading a team to achieve shared objectives
- Use of customer databases, financial systems and processes
- Ability to plan and manage business and financial plans
- Energy, enthusiasm, creativity, self-motivation, and a sense of humour

**About Us**

Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?

At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.

Please visit Napier City Council Careers website to see full job description

Job description - Team Leader Customer Engagement
- Department
- Community Services
- Locations
- Napier Aquatic Centre
- Employment Type
- Permanent
- Hours
- Full Time



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