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Level 1/2 Service Desk

4 months ago

Christchurch, New Zealand Sourced Full time

Enterprise environment with significant scope for growth
- Level 1-2 support with a technology/infrastructure focus
- Great team, solid processes, modern tools
- Enterprise environment with significant scope for growth
- Level 1-2 support with a technology/infrastructure focus
- Great team, solid processes, modern tools

This is an excellent opportunity to really kick start your IT support career, providing Level 1-2 support within a team, in a large and complex enterprise environment

**What our client can offer**:
This role will offer a large variety of work as it sits within a complex business environment made up of many and varied systems and technologies. On top of the challenging work, professional development is encouraged and supported by this company. This role sits within an organisation that is known for employing high calibre staff and has a very low turnover of staff. So if you want to work with colleagues who value each other's opinions, this could well be the place for you

**What would I be doing?**
Reporting to the Infrastructure Manager you’ll be the first line of support for users, working in a close knit team, ensuring internal customers are getting the highest level of support. You will be working with a range of formal tools and processes and will have the support of Level 3 Engineers beyond you to ensure that all issues can be resolved in a timely fashion.

What you will do:

- Play a very key role in a large and diverse enterprise environment
- Receive, log/document and see through the completion requests for support from a range of internal users
- Resolve issues at first point of contact where possible, with customer service being your highest priority
- Working with Level 2 and 3 teams to ensure complex requests are resolved in a timely manner

**Skills and experience we are looking for**:

- Outstanding communication skills
- **Must** have at least 1 year experience supporting technology and infrastructure
- The ability to work well in a corporate team environment
- Positive, results base focus

**Please note - **a cover letter outlining your skills, experience and interest

**What to do next**:
**About Sourced**:
Sourced is a specialist IT Recruitment Agency primarily focused on permanent & contract positions within the Christchurch, Auckland, and wider New Zealand, IT and Technology sector.

**Looking to get back to New Zealand?**

**#SCR-michelle-bishop