Level 1/2 Service Desk

2 weeks ago


Christchurch, New Zealand Myjobspace Full time

Great team, solid processes, modern tools
- Enterprise environment with significant scope for growth
- Level 1-2 support with a technology/infrastructure focus

This is an excellent opportunity to really kick start your IT support career, providing Level 1-2 support within a team, in a large and complex enterprise environment

**What our client can offer**:
This role will offer a large variety of work as it sits within a complex business environment made up of many and varied systems and technologies. On top of the challenging work, professional development is encouraged and supported by this company. This role sits within an organisation that is known for employing high calibre staff and has a very low turnover of staff. So if you want to work with colleagues who value each other's opinions, this could well be the place for you

**What would I be doing?**
Reporting to the Infrastructure Manager you’ll be the first line of support for users, working in a close knit team, ensuring internal customers are getting the highest level of support. You will be working with a range of formal tools and processes and will have the support of Level 3 Engineers beyond you to ensure that all issues can be resolved in a timely fashion.

What you will do:

- Play a very key role in a large and diverse enterprise environment
- Receive, log/document and see through the completion requests for support from a range of internal users
- Resolve issues at first point of contact where possible, with customer service being your highest priority
- Working with Level 2 and 3 teams to ensure complex requests are resolved in a timely manner

**Skills and experience we are looking for**:

- Outstanding communication skills
- **Must** have at least 1 year experience supporting technology and infrastructure
- The ability to work well in a corporate team environment
- Positive, results base focus

**Please note - **a cover letter outlining your skills, experience and interest

**What to do next**:
**About Sourced**:
Sourced is a specialist IT Recruitment Agency primarily focused on permanent & contract positions within the Christchurch, Auckland, and wider New Zealand, IT and Technology sector.

**Looking to get back to New Zealand?**

**#SCR-michelle-bishop**
- Great team, solid processes, modern tools
- Enterprise environment with significant scope for growth
- Level 1-2 support with a technology/infrastructure focus



  • Christchurch, New Zealand Sourced Full time

    Not your average service desk role - Gather, analyse and resolve - support and engineering - Be paid to train! - Not your average service desk role - Gather, analyse and resolve - support and engineering - Be paid to train! Our client is not your average MSP. With many years in the industry they have a suite of very loyal, long term customers with...


  • Christchurch, New Zealand Sourced Full time

    Professional environment working with an engaged, social team - Level 1-2 support with a technology/infrastructure focus - Great team, modern Microsoft environment - Professional environment working with an engaged, social team - Level 1-2 support with a technology/infrastructure focus - Great team, modern Microsoft environment This is an excellent...


  • Christchurch, New Zealand Sourced Full time

    Great team, solid processes, modern tools - Enterprise environment with significant scope for growth - Level 1-2 support with a technology/infrastructure focus - Great team, solid processes, modern tools - Enterprise environment with significant scope for growth - Level 1-2 support with a technology/infrastructure focus This is an excellent opportunity to...


  • Christchurch, New Zealand Sourced Full time

    Enterprise environment with significant scope for growth - Level 1-2 support with a technology/infrastructure focus - Great team, solid processes, modern tools - Enterprise environment with significant scope for growth - Level 1-2 support with a technology/infrastructure focus - Great team, solid processes, modern tools This is an excellent opportunity to...

  • Level 1 Support Desk

    2 weeks ago


    Christchurch, New Zealand Sourced Full time

    Enterprise environment with significant scope for growth - Level 1 support with a technology/infrastructure focus - Great team, solid processes, modern tools - Enterprise environment with significant scope for growth - Level 1 support with a technology/infrastructure focus - Great team, solid processes, modern tools This is an excellent opportunity to...


  • Christchurch, New Zealand AllRecruits Full time

    The Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...


  • Christchurch, New Zealand Pegasus Health Full time

    The Service Desk Technician role focuses on providing efficient and effective IT service desk support to both internal and external customers In this capacity the successful applicant will: - Attempt to resolve incident/service requests at first contact; - Capture details of users’ issues to ensure they are concisely and accurately recorded in the...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, New Zealand Chapman Tripp Full time

    Chapman Tripp is New Zealand's leading law firm. We work on projects that are helping to define New Zealand's future, and as part of our team, you'll be in the thick of the action. We are looking for a Service Desk Support Analyst to join our national Service Desk team, based in our welcoming and supportive Christchurch office. **The Role**: This is a...


  • Christchurch, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our team The Datacom Customer Support team are responsible for a number of outsourced services for some of New Zealand’s largest organisations. With functions spanning Service Desk,...


  • Christchurch, New Zealand Christchurch City Council Full time

    **Take the next step in your career, get off the tools and into a new role. Service your city and the building industry in a different role as a Building Inspector.** When asking our people what they value as a Building Inspector for the Christchurch City Council they will tell you: - "What I learn here I can take anywhere"_ - "I get to help educate the...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, New Zealand Stantec Full time

    Service Desk Analyst - ( 240003AB ) **Description** **Service Desk Analyst - Full Time** **Christchurch** Full time role: 6.00 am - 2.30 pm Monday - Friday Our Information Technology team in New Zealand is expanding. We are now recruiting for a Tier 1 Service Desk Analysts to fill a permanent full-time role based in our Christchurch office. **The...

  • Service Desk Analyst

    2 weeks ago


    Christchurch, New Zealand Goughs Group Full time

    **Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...


  • Christchurch, New Zealand Te Whatu Ora - Health New Zealand Waitaha Canterbury Full time

    Permanent full-time positions available with the Service Desk. - A real passion to help people and deliver world-class customer service - An ability to support customers for technology related incident and requests - Salary range: $49-$65K **Mō te tūnga | About the role** Te Whatu Ora Health NZ Waitaha Canterbury Information Services Group is looking for...

  • Service Desk Officer

    2 weeks ago


    Christchurch, New Zealand Downer Group Full time

    Are you passionate about Customer Service and have experience in Accounts Payable? If so, a Full-Time Permanent opportunity has become available within our Business Services Centre (BSC) here at Downer for an Accounts Payable Service Desk Officer. The position can be based either Australia or New Zealand. Our Business Services Centre (BSC) provides...


  • Christchurch, New Zealand New Zealand Government Full time

    Permanent full-time positions available with the Service Desk. - A real passion to help people and deliver world-class customer service - An ability to support customers for technology related **incident and requests - Salary range**: $49-$65KMō te tūnga | About the role Te Whatu Ora Health NZ Waitaha Canterbury Information Services Group is looking for...


  • Christchurch, New Zealand Swift Computers Pty Ltd Full time

    Job type: On need basis Experience: 6 months to 2 years Required Duties & Skills: **Troubleshooting and maintenance of IT equipment and Network infrastructure.** **Understanding of network infrastructure, DC, DNS, DHCP, IP** **Windows OS Server and Client** **Solid understanding of switching and routing** **Familiar with windows installation, upgrading...


  • Christchurch, Canterbury, New Zealand Kisco Senior Living Full time

    About UsKisco Senior Living is committed to providing a great place to live for our residents and a great place to work for our associates. Our mission is to create a warm, secure, and friendly atmosphere in our communities.Job DescriptionWe are seeking a skilled Front Desk Representative to join our team. This individual will be responsible for providing...

  • Service Desk Engineer

    2 weeks ago


    Christchurch, New Zealand Ravensdown Full time

    **If you're keen to grow your career, there's no better place to nourish it than here. We're committed to providing our people with all they need to positively thrive. So, isn't it time you put your trust in the company that's been trusted throughout New Zealand and Australia for over 40 years?** **_ To enable smarter farming for a better New Zealand...


  • Christchurch, Canterbury, New Zealand Kisco Senior Living Full time

    Job DescriptionThe Front Desk Representative provides exceptional customer service via the front desk to establish a warm, secure, and friendly atmosphere in the community.Availability: Full-Time | 7am-3pm (including every other weekend)What will I do every day?Monitor residents and guests coming in and out of the communityAssist residents with requests as...

  • Consultant Level 2

    2 weeks ago


    Christchurch, New Zealand Planit Testing Full time

    **Description**:As a Consultant Level 2, you will consult to our top tier client base, covering all areas of the testing lifecycle in multiple domains. With knowledge and expertise on all software delivery methodologies and test processes, you will use your testing capability to deliver testing within large scale projects or programmes, on schedule and to...