Service Desk Analyst

4 weeks ago

Christchurch, New Zealand 4Sight Consulting Full time

**WE’RE LOOKING FOR A Service Desk Analyst TO BE BASED IN NEW ZEALAND.**

**Join**:
- 4Sight Consulting is now part of SLR Consulting, a global leader in environmental and advisory solutions
With offices throughout the Asia Pacific, Europe, North America and Africa regions, SLR Consulting is one of a very small number of leading international specialist environmental consultancies
Our team has a genuine interest in developing practical and sustainable solutions for our clients and reducing the environmental impact of our own operations
- **Do you have**:
- 4+ years in a similar service technician role
Solid experience supporting Windows 10
Understand underlying Windows Services and Frameworks
Experience with Active Directory & Microsoft Office Products
Exceptional customer service delivery
Excellent written and verbal communication
Exceptional problem-solving techniques
Ability to Troubleshoot hardware & software problems
Understand and diagnose networking issue
Experience with an IT Service Management tool
Self-sufficient and able to act autonomously, as well as working in the Team
Excellent attention to detail and quick response rate
Able to work with tight timeframes to meet internal client needs
Highly organized, excellent analytical thinking skills and problem-solving abilities
Ability to efficiently troubleshoot network, software problems and hardware problems over the phone
- **About the role**
- Our dedicated IT department are responsible for providing technical support to our 550+ staff located across the APAC region - Australia, New Zealand and Singapore. We have an exciting opportunity for an energetic and personable individual to join our team.
Ideally, we are looking for a motivated and enthusiastic IT Service Desk Analyst, who is a good team player, has excellent people skills, a thirst for IT knowledge and eager to troubleshoot and assist the SLR staff in the APAC Region, preferably based in either Nelson, Christchurch, Wellington or Dunedin.
Your main responsibilities will include (but are not limited to):

- Log all Service Desk interactions
Follow standard Service Desk procedures
Administer Service Desk software
Advise user on appropriate action
Staying up to date with system information, changes and updates
Identify and escalate situations requiring urgent attention
Diagnosing and resolving technical hardware and software issues
Redirect problems to appropriate resource
Track and route problems and requests and document resolutions
Responding to requests for technical assistance in person, via phone, or electronically and advise on appropriate action
Research questions using available information resources
-**here** and the careers area of their website
**here.** Further information on SLR’s acquisition of 4Sight can be found
**here.**

**Job tasks and responsibilitie**
**s

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