Operations Coordinator
4 hours ago
Secure employment with an iconic kiwi company
- Significant opportunity to make an impact
- Central CBD location with flexible working options
VTNZ Support Office are on the lookout for a new Operations Coordinator based in the heart of Wellington CBD.
Reporting to the Operations Analyst, you will have key relationships with both internal and external stakeholders across all aspects of the Technical Team. You will also:
- Manage a shared team mailbox and be the first point of contact for stakeholders
- Assist the Operations Analyst with managing complaints
- Manage VTNZ Roadside Assistance policies and policy system
- Provide assistance to the Technical Helpdesk team
- Recognise and implement continuous improvement procedures
- Ensure our document management and filing systems are up to date and operate efficiently
- Visa reconciliation
**About you**:
- Proven experience in customer service excellence
- Excellent written and verbal communication skills
- Ability and drive to build strong relationships
- Great initiative and the ability to problem solve
- The ability to use a variety of software tools and learn new systems
- Intermediate-excellent level MS Excel and accurate data entry
**Benefits**:
- Flexible working options
- A supporting and fun team environment
- Medical cover & KiwiSaver
- Free WoF’s and other discounted perks
**About us**:
VTNZ is an iconic New Zealand brand which leads the way in the provision of automotive and driver testing services. We are one of NZ's largest privately-owned businesses, with the support of global parent company DEKRA. We have a passion for road safety, so if you would like to make a difference nationwide to all road users, then hop on-board and join our highly engaged workplace.
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