Shared Services Administrator

6 months ago

Auckland City, New Zealand Vector NZ Full time

Shared Services Administrator
- Contract
- Engagement type: Fixed Term - Employee
- Flexible working arrangements offering a healthy work-life balance
- Flexibility to work from home

**Administrator - Shared Services Team**

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps, Air Conditioning and EV Charging. Since 2017 we have been part of Vector Limited, so you know you have the backing of a company that is leading the transformation of the energy sector.

**About the role**:
Due to needing Winter Cover, our dedicated and vibrant Auckland team are looking at recruiting three customer-centric Administrators to join our professional and close-knit Shared Services team for 6-month fixed-term positions. We offer a friendly and inviting team environment with full training and ongoing support provided. If you enjoy building relationships and working with a variety of people across New Zealand, keep reading

**Who we are looking for**:
In these dynamic and fast paced roles, you will showcase your exceptional attention to detail, identifying opportunities to enhance our processes and solve problems as they arise. You’ll possess outstanding communication skills, a great phone manner, and pride yourself on excellent customer service. Being self-motivated will come naturally to you, along with a desire to grow with the business and develop your career.

There are times when life can be very busy in our office, so having the ability to remain calm under pressure is important for all of us. Supported by the Shared Services Manager, your role will be varied and interesting. The roles focus on delivering a seamless customer journey, with key aspects including preparation of paperwork, managing, and coordinating bookings with customers and installers and liaising with internal and external stakeholders across the business One of the three roles we are hiring for focuses on processing finance and credit card transactions / refunds and ensuring sales, and banking paperwork is completed.

Both roles require good knowledge of Microsoft Office (Word, Excel) and proven experience using Microsoft Dynamics CRM is preferred but not essential.

**What's on offer**:
This is an opportunity not to be missed. At HRV we are committed to our team of over 200 staff, we're here to develop your skills, create a diverse and respectful workplace and ensure that you succeed with us.

On offer is full time work (Monday to Friday), open to work flexibility, so you can balance work and life.

We also offer a great range of **benefits** including:

- Paid Birthday Leave - take the day off on us
- Employee Assistance Programme
- Employee Recognition Programme (quarterly and annual awards to mention a couple)
- Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit and many more)

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.

**Additional Information**:

- All your information will be kept confidential according to EEO guidelines.

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